Learning Administration

Introduction: A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. About Business Unit: IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement, supply chain, talent transformation, and industry specific processes including risk & compliance, insurance, digital marketing services. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI). As Deputy Manager-Learning Administration, you are responsible in creation & administration of Learning modules. Your main responsibilities include- Ø Creating courses/classes via the Learning Administration System (LMS) Ø Enrolling learners to classes Ø Modifying course/class data Ø Cancelling courses/classes Ø 6-8 years of overall experience with minimum of 5 years in handling Learning Administration for any International IT / ITES Company Ø People management experience is mandatory Ø Excellent communication skills in English both oral & written Ø Strong knowledge of MS Excel Ø Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans Ø Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business Ø Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements Ø Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Ø Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team Ø You should be flexible to work in shifts. Ø Ambitious individual who can work under their own direction towards agreed targets/goals. Ø Ability to work under tight timelines and have been part of change management initiatives. Ø Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Ø Enhance technical skills by attending educational workshops, reviewing publications etc. India Enterprise Operations Professional Bangalore, IN Bangalore (0063) IBM India Private Limited Administration Change Management Communication Customer Service English Interpersonal Skills Problem Solving Publications Teamwork Workshops People Management Technical Proficiency Numeracy