Learning & Development Partner

Job Posting Title

Learning & Development Partner

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

Learning & Development

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Learning & Development Partner

Salary - $64,455

WHY YOU’LL LOVE IT HERE!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• •Generous state-paid benefit allowance to help cover insurance premiums.
• •A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• •Flexible spending accounts for health care expenses and/or dependent care.
• •A Retirement Savings Plan with a generous match.
• •15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• •11 paid holidays a year.
• •Paid Maternity leave for eligible employees.
• •Employee discounts with a variety of companies and venders.
• •A Longevity Bonus for years of service.

JOB SUMMARY

The Learning & Development Partner collaborates with agency leaders to assess, design and deliver training programs that enhance employee knowledge, skills and abilities. This role ensures learning initiatives align with agency goals, regulatory requirements, and best practices in adult learning while continuously evaluating and improving training effectiveness. In partnership with agency leadership and a focus on building strong relationships, the Learning Partner gathers knowledge from the agency, simplifies it, packages it and delivers it accurately and efficiently in right-sized solutions. Our relevant programs, learning experiences and resources empower people to confidently apply what they learn in their daily work.

DUTIES AND RESPONSIBILITIES

Build strong partnerships with stakeholders, division leaders and employees in areas of assigned responsibility by being visible in their daily operations, maintaining alignment and practicing effective communication.

Collaborates and consults with agency stakeholders to present feedback and strategic recommendations, prescribe resources and programming, and ensure on-time implementation of timely, relevant projects and programming.

Identifies training requirements and provides feedback and data-driven recommendations that support and enables successful division performance.

Conducts training needs assessments using data, performance metrics, and stakeholder input to identify skill gaps, training requirements and recommend targeted learning solutions.

Designs and develops technical and procedural training and skill-based training for complex tax systems, policies, and operational workflows.

Partners with subject matter experts to learn and gather information needed information to ensure accuracy, relevance, consistency, and alignment of learning resources.

Develops and implements various learning interventions, including instructor-led training (face-to-face and virtual), online-self paced, performance support and shared knowledge.

Facilitates effective delivery of training with clear and concise communication and professionalism using multiple modalities not limited to classroom and virtual, while utilizing engagement tactics such as simulations, roll plays, visuals, polls, Q&As, etc.

Continuously aligns expectations with and provides regular updates and reporting for assigned programs and projects to project lead(s), L&D leadership and assigned division leadership within identified timelines/milestones and as appropriate.

Tracks, analyzes, and reports training performance results and collaborates with agency leaders to further support employee development on assigned projects.

Creates training schedules and communication plans that engage learners, leaders, and stakeholders in the training process.

Maintains accuracy and legal compliance within all training materials for assigned programs and projects, ensuring alignment with L&D standards and branding, relevant laws, and agency policies and directives.

Engages in continuous learning relevant to assigned audiences, projects and L&D agency initiatives through research, shadowing, and collaboration with team members.

Collaborates with L&D team members and leaders to ensure training content remains consistent across programs, L&D brand standards and reduces duplication.

Stays informed on industry trends, emerging instructional technologies, and best practices in L&D.

Perform other duties as assigned.

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Adult learning principles, instructional design models (e.g., ADDIE, SAM), and training methodologies.

Learning technology, including learning management systems (LMS), virtual training platforms, and e-learning development tools.

Stakeholder engagement and change management strategies to drive learning adoption.

Project management principles and techniques for planning, executing, and evaluating training initiatives.

Best practices in technical writing, knowledge management, and content development for diverse learning audiences.

Facilitation techniques for creating a safe, challenging learning environment

Skills in:

• •Conducting training needs assessments.
• •·Designing, developing, and implementing engaging learning solutions across multiple modalities (instructor-led, virtual, e-learning, blended learning, etc.).
• •Communicating clearly and concisely in written and verbal formats.
• •Facilitating meetings and training sessions with small or large audiences, with clear and effective communication, adapting to various learning styles.
• •Collaborating with subject matter experts (SMEs) to gather, simplify and package complex information into digestible learning materials.
• •Managing multiple projects simultaneously while maintaining alignment with L&D, stakeholder and agency goals and deadlines.
• •Utilizing technology to create and enhance training experiences including authoring tools, video editing, and interactive learning platforms.
• •Evaluating training programs using qualitative and quantitative data to measure effectiveness and make data-driven improvements.
• •Writing clear, concise, and accurate training documentation, guides, and resources.

Abilities to:

• •Build and maintain strong relationships with leaders and employees across the agency to ensure training alignment with agency, division stakeholders and learner needs.
• •Drive progress forward on assigned projects by aligning and maintaining expectations with stakeholders, proactively communicating barriers and ensuring stakeholder needs are met with the appropriate level of urgency.
• •Maintain a focus on customer service while working under tight deadlines by managing priorities, maintaining urgency and being solution oriented in multiple competing projects.
• •Determine gaps utilizing training needs analysis and recommend tailored learning solutions that drive agency results.
• •Create right sized learning solutions based on audience needs, agency priorities and industry best practices.
• •Learn, simplify, and develop training solutions on complex tax systems, processes and workflows.
• •Work collaboratively and maintain adaptability in a fast-paced environment, managing competing pri