Leasing and Tenant Services Specialist

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Job Title: Leasing and Tenant Services Specialist (US Property Management)

Location: Remote

Time Zone: US Time Zones (EST–PST)

• Role Overview
• We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands-on experience working in US property management is essential — candidates without this background will not be considered.

Key Responsibilities

Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process

Prepare and manage lease agreements, renewals, and related documentation

Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances

Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management

Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently

Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking

Maintain up-to-date tenant records, lease files, and property data within property management systems

Provide regular updates to property owners on occupancy, maintenance status, and tenant matters

Required Qualifications

1+ years of leasing or property management experience within the US residential real estate market

Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination

Working knowledge of US leasing practices, rental agreements, and tenant management processes

Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar

Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.

Preferred Qualifications

Experience in leasing for multi-family or single-family residential portfolios in the US

Knowledge of US fair housing laws and tenant rights regulations

Familiarity with online listing platforms such as Zillow, Apartments.com , or similar

Spanish language proficiency

Tools & Technology

AppFolio, Buildium, Yardi, Propertyware, or similar

Google Workspace

Slack, Zoom

Zillow, Apartments.com , or similar listing platforms

Task and project management tools (Asana, ClickUp, Trello)

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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