Licensed Customer Care Agent- Active License Required (Evening Shift)

Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats. Founded in 2020, our plans help families afford advanced diagnostics and treatments – from routine to critical care – so their pets can live longer, healthier lives.

Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible. Pumpkin’s deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians.

Our consumers love us, too. We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US. We have insured over 230,000 pets and paid more than $176 million in claims since launch. Pumpkin also offers PumpkinNow, the only urgent pay service that can pay pet parents for eligible claims before they pay vet bills — making it one of the fastest claims experiences in pet insurance. Beyond accidents and illnesses, Pumpkin Wellness Club provides preventive care plans that help pay for everything from routine vet visits to grooming.

At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones – without compromise.



 Job Summary:

Pumpkin is seeking a Licensed Customer Care Agent who will report to the Supervisor, Customer Care . This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience. The shift for this role will be 12:00-8:30pm EST.

Job Location: Remote – United States

Main Responsibilities:

Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner

Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers

Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception

Answer customer questions and provide insurance and non-insurance related information

Educate customers on our full product offerings and take the initiative to help them buy additional coverage

Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies

Use ticketing software, back office software, and other digital tools to manage and track performance

Data entry for the above tasks

Other duties as assigned

Basic Qualifications:

Prior experience in customer service role involving a high degree of customer interface

Experience with ticketing software (Zendesk, Kustomer , Gladly, etc.)

Roll-up-your-sleeves mentality – does what it takes to get the job done

Excellent verbal and written skills

Administrative and computer skills

Great attention to detail with every task

Entrepreneurial interest and a passion for pets

Existing Property & Casualty Insurance License



 All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

Comprehensive full medical, dental and vision Insurance

Basic Life Insurance at no cost to the employee

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Paid time off to volunteer at nonprofit organizations

Pet friendly office environment

Commuter Benefits

Group Pet Insurance

On the job training and skills development

Employee Assistance Program (EAP)

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