Insurance Lounge
Licensed Life/Health/Medicare Customer Service Representative
Medford, Oregon
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hirly's read of this role
- Seniority
- Mid level
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 2 Sept 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Life/Health/Medicare Customer Service Representative – Medford, OR
Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!
At Insurance Lounge , our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.
We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:
Open 7 days a week
No-commission salespeople
Access to quotes from over 100 insurance companies
Flexible shopping: independently or with a licensed agent
One of the nation’s fastest-growing insurance agencies
Your Role:
Respond to client requests online and by phone professionally and promptly
Assist agents with appointments, renewals, and new sales
Conduct outreach to current and prospective clients
Maintain accurate client records in the database
Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing
Produce high-quality informational materials for clients
What We’re Looking For:
Client-facing customer service experience, preferably in life, health or Medicare insurance
Valid Life and Health Oregon insurance license and prior licensed insurance experience
Proficiency in multitasking in a fast-paced, deadline-driven environment
- Familiarity with
- Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans
Understanding of CMS rules and compliance requirements, including documentation and communication standards
Competence with MS Office, CRM systems, and multi-line phone systems
Aptitude for prioritizing workloads and managing high-volume calls/walk-ins
Capacity to work independently and complete tasks efficiently
Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic
Knowledge of HIPAA privacy requirements and safe handling of sensitive health information
Patience, empathy and strong communication skills
Benefits:
Group health, dental, and vision insurance
Retirement plan with company match
Career progression track
Generous vacation and sick pay
Please visit www.InsuranceLounge.com to learn more about our unique format.
Listed on hirly, a job board. hirly is not the employer: Insurance Lounge is hiring for this role.
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