Lieutenant - Richland, WA

Summary

The Lieutenant oversees day-to-day operations, ensuring compliance with all rules, regulations, and contractual requirements. This role is responsible for verifying that officers are properly equipped and uniformed, while effectively supervising one or more subordinate units. The ideal candidate demonstrates strong leadership, the ability to multitask, and a collaborative mindset, and thrives in a fast-paced, demanding environment.

Essential Duties and Responsibilities

Handles the day to day operations of assigned officers in assigned areas, ensuring all contractual requirements are met

Schedules and inputs officers' time in payroll and minimizes overtime

Ensures that posts are staffed and provides direct supervision of PSOs

Maintains order and discipline of PSOs in accordance with established Rules of Personal Conduct and contractual agreements

Ensures that officers have appropriate uniform and equipment

Demonstrate capability in managing multi-tasks and supervising one or more subordinate units consisting of a squad or multiple squads of security or law enforcement personnel

State wide and occasional interstate travel are required

Other duties as assigned.

Supervisory Responsibilities

Receives general direction from the Captain or Contract Manager. Exercises direct supervision over Protective Security Officers. Provides input to management regarding operations, status of posts, and PSOs.

Ensure the daily compliance with sign-in and sign-out procedures for the Post Tracking System, (PTS) by all officers within your area of responsibility.

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have High School Diploma or equivalent.

Two (2) years security experience or, two (2) years Military (active duty or reserve) or National Guard experience, or successful completion of completion of Police Officer's Standard Training (POST) course

Two (2 years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or commercial/industrial security force service)

Must have detailed knowledge of federal contract security operations.

Language Skills

Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.

Ability to write simple correspondence.

Ability to speak effectively before groups of customers or employees, or organizations.

Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.

Certificates, Licenses, Registrations

CPR/AED/First Aid Certification

Current/valid state driver's license

Other Qualifications

Must be a citizen of the United States and be at least 21 years of age. Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Required to be on-site for all assigned shifts and available to respond to emergent operational needs. Must meet medical standards as specified by the contract.

Physical Demands

The physical dema