Line 1 Senior Business Partner, Risk & Control - Lending Operations

We're seeking an experienced Senior Business Partner, Risk & Control to join a high-performing first line risk team within a leading banking and financial services environment.

Joining our Operational Design, Control & Resilience (ODCR) business partnering team, you’ll be responsible for supporting non-financial, regulatory and compliance risk activities undertaken in the 1st line of defence, and act as a trusted adviser to business stakeholders. This role will support our Lending Operations business, so experience in retail lending, business lending, customer operations, financial health/hardship and/or lending operations would be beneficial.

This is a strategic advisory role partnering directly with senior leaders to strengthen risk management, regulatory compliance and operational excellence across a diverse portfolio of banking products and business functions.

What you'll do

Partner with senior executives and business leaders to identify, assess and manage operational, regulatory and compliance risks.

Facilitate Risk & Control Self-Assessments (RCSAs), risk profiling activities and periodic reviews of products, processes and controls.

Provide guidance on risk in change initiatives, business projects and transformation programs.

Lead investigations, root-cause analysis, reviews and remediation activities to address systemic issues.

Coordinate responses to regulatory developments, impact assessments and regulatory inquiries.

Serve as a key liaison between the business and second line risk and compliance teams.

Support governance forums, reporting and decision-making through insightful risk analysis.

Coach and uplift business capability through training, guidance and risk awareness initiatives.

What we're looking for

10+ years' experience in operational risk, compliance, or related risk management role within the first or second line of defence.

Experience working in a banking environment and strong understanding of banking products, operations and end-to-end business processes. Demonstrated experience supporting retail and/or business lending – either from a product and/or operational perspective – would be beneficial.

Knowledge of regulatory obligations including AML/KYC, Privacy, Banking Code of Practice, responsible lending and broader compliance frameworks.

Experience supporting end-to-end risk assessments, risk in change, transformation or regulatory remediation programs.

Exceptional stakeholder management, influencing and communication skills.

Strong analytical and problem-solving capability with experience in root cause analysis methodologies, event and issue management, and deep dive reviews.

What’s in it for you?

• •Financial and leave support for employees who commit to study that benefits their development
• •Employee home loan benefits
• •Flexible working options

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make decision making on hiring based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Gail Cunningham on gail.cunningham@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 28th October 2026

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