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FedEx

LM872: Manager Dedicated Customer Care

FXE-LAC/MXCUARC/CUARC Cuautitlan

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hirly's read of this role

Seniority
Lead / management
Country
MX
Work mode
On-site / unstated
First seen by hirly
12 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Welcome

  • Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
  • FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

  • 2020 Fortune’s World Most Admired Companies (14th)
  • 2019 Fortune’s Best Places to Work (15th)
  • 2019 Forbes’s One of the “Best Employers for Diversity”
  • 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

View current job opportunities, or search on specific criteria to find jobs that match your interests

RC783732 LM872: Manager Dedicated Customer Care (Open)English (obligatorio)

LM872: Manager Dedicated Customer Care

Full time

Parque Logistico San Martin Obispo Park II
Calle Barranca Honda final s/n, Lote 2
Zona San Martin Obispo, autopista Chamapa Lecheria
54769 Cuautitlán, MEX
Mexico

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

  • Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project
  • Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.

Job Posting End Date:

Original posting on FedEx's site ↗

Listed on hirly, a job board. hirly is not the employer: FedEx is hiring for this role.

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