Loan Officer Apprentice

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Officer Apprentice role is responsible for supporting Loan Officers (LOs) in daily operations to help drive production and ensure seamless customer experience from application to closing. This role will serve as a critical liaison between clients, LOs, and internal stakeholders—including the Branch Manager and processing team—while also managing essential administrative tasks.

Job Responsibilities:

Act as the primary point of contact between clients, Branch Managers, and assigned LOs throughout the loan process; deliver exceptional customer service to external clients and internal teams.

Receive telephone applications and scheduling appointments for LOs and realtors.

Submit complete loan applications and ensure all documents are tracked and updated in Encompass.

Review and validate documentation within 24 hours of receipt to verify income and assets, resolve discrepancies; collaborate with LOs to address file or document issues.

Efficiently manage multiple assignments within established deadlines.

Pull and prepare credit reports for assessment.

Ensure file setup align with CCM’s policies and procedures.

Qualifications and Skills:

High School Diploma, or equivalent.

1+ year of mortgage or financial services experience, preferred.

NMLS licensing (State and Federal), preferred.

Prior experience in a sales support or mortgage assistant role, preferred.

Experience with Encompass software, preferred.

Knowledge of RESPA and general mortgage regulations, preferred.

Knowledge of mortgage documentation and consumer lending regulations, preferred.

Excellent organizational skills to multitask in a high-volume environment.

Excellent verbal and written communication skills.

Excellent attention to detail to proactively problem solve.

Proficiency in Microsoft Office Suite. (Outlook, Word, Excel)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Base salary: $50,000

Eligible to participate in performance-based bonus opportunities.

Top-performing team members may have the opportunity to achieve total annual compensation exceeding $100,000.

Compensation is not guaranteed. Actual earnings will vary based on factors including experience, performance, production, business needs, and other applicable considerations.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org .