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Murgado Automotive

Loaner Car Representative

Laguna Niguel, CA

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
10 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

MERCEDES-BENZ OF LAGUNA NIGUEL

Loaner Car Representative

Location

Laguna Niguel, California

Department

Service – Loaner Fleet Operations

Reports To

Service Management

Compensation

$18.00–$21.00 per hour (depending on experience and qualifications)

Position Summary

Mercedes-Benz of Laguna Niguel is seeking a dependable, organized, and customer-focused Loaner Car Representative to assist with daily operations of our service loaner fleet. This position coordinates vehicle checkouts and returns, maintains accurate records, and helps deliver an exceptional guest experience.

Key Responsibilities

Assist guests with loaner vehicle check-in and checkout procedures.

Verify driver’s licenses, insurance information, and required loaner agreements.

Inspect vehicles for damage, cleanliness, mileage, and fuel levels before and after use.

Document vehicle conditions and promptly report damage or concerns to management.

Maintain accurate loaner fleet records in dealership systems.

Coordinate with Service Advisors and management regarding loaner availability and requests.

Monitor overdue loaner vehicles and assist with guest follow-up.

Coordinate vehicle cleaning, fueling, and preparation for the next guest.

Assist with tracking vehicle maintenance and service needs.

Provide professional, courteous customer service consistent with Mercedes-Benz standards.

Qualifications

Valid driver’s license and acceptable driving record.

Strong communication, organizational, and multitasking skills.

Comfortable using computers and dealership software.

Dependable, punctual, and detail-oriented.

Previous dealership, rental-car, or customer-service experience preferred.

Original posting on Murgado Automotive's site ↗

Listed on hirly, a job board. hirly is not the employer: Murgado Automotive is hiring for this role.

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