Logistics Supervisor (Weekend Shift)

Position Summary

Shift Hours: Thursday - Sunday, 6AM - 4:30PM

The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP’s and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

Purpose

Process

People

While building on our Culture of:

Doing It Right

Doing It Safe

Doing It Well

Essential Duties and Responsibilities

Safety

Read and understand the Crescent Safety Playbook – Doing It Safe

Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas

Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture

Continually seek out and remove all forms of risk

People

Read and understand the Crescent Way.

Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)

Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer

Work closely and harmoniously with fellow team members and members of management

Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner

Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)

Ensure all customer touch points and communications are positive.

Productivity

Understand and implement Crescent policies and procedures.

Utilizes cross training to progress their Crescent People as well as themselves

Maintain productivity standards as dictate by department KPIs and goals

Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels

Maintain a monthly performance log for all Crescent Team Members

Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators

Maximize site capacity and output capability through the planning and scheduling of all resources

Assess / verify the ongoing need for resources.

Continuous Improvement

Working with other departments and utilize tools and resources to drive a lean culture

Leading projects to eliminate waste and defects within the department

Validate the use and continuous improvement of all production and operational processes

Quality

Execute quality management of material through controlling customer hardware and proper execution of QEMs.

Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.

Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner

Assist with ISO program management

Assist with FOD and parts awareness training

Maintain files for Quality Event Management

Log non-conforming parts when applicable

Ensure the root cause for all escapes is identified and corrected

Work with PQEs to identify part disposition and/or conformance issues

Inventory Management

Ensure current and accurate inventory control for each account

Ensure that there is no cross contamination of parts between accounts

Complete Supervisor Cycle Counts as applicable

Ensure Inventory accuracy goals of account are met

Be able to report out on Inventory metrics and speak to open action items

Customer Value

Respond promptly to client requests via phone or email in a professional, courteous manner

Process shipping document amendments and kit matrices upon request

Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving

Understand the nuances of each customer and their needs

Report well documented and accurate metrics – DSR’s and KPI’s

Build a strong reputation with our customer as being a customer centric business leader/supervisor

Data Integrity

Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

Improve organizational efficiency and waste reduction through (CI) Continuous Improvement

Financial targets supported by running a productive, quality and safety minded department

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement

Follows up to ensure quality task completion

Provide direction and rally the team impetus, forge teams

Provides constructive performance feedback

Willingness to make personnel changes

Develops readiness for delegation to others and then does delegate to others

Willing to take calculated

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Self-assured Communicator: clear and concise; balanced talker and listener

Able communicator—good clarity, balanced talker, and listener

Patient

Effectively assertive and able to handle conflict and confrontation situations

Solution vs. blame oriented

Mixture of firmness and flexibility

Has energy and enthusiasm

Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Process Oriented: able to follow structure where it exists and create (document) structure as needed

Resilient: able to deal with the unexpected and not easily flustered

Detail Oriented: organized and follows up to ensure Quality tasks to completion

Systematic trainer, willing and able to develop people

Good work ethic, task focused and willing to extend extra effort

Able to follow structure where it exists and create structure where it does not

Resilient—able to deal with the