Luxury Customer Service Representative

Business Development Center - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

$20/hr + Monthly Performance Bonuses | Annual Earnings $42,000–$47,000

Ready to build a real career — not just work a job?

Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte.

Built on a culture of People Development and Servant Leadership

12 Week Paid Training | We are invested in your success!

Leadership Development | We promote primarily from within!

Industry Leading Benefits (See Below)

What You'll Earn

$20.00/hour base pay

Monthly performance bonuses — your effort directly impacts your paycheck

Additional bonuses for growth certifications and development milestones

Annual earnings potential: $42,000–$47,000

Your Schedule

We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work 5 days per week, Monday–Saturday , with shifts falling within a 7:30 am–6:00 pm window. Saturdays rotate — you'll work every other Saturday with a weekday off in exchange. Your specific shift will be confirmed during the hiring process.

What You'll Do

As a Luxury Customer Concierge, you'll be the first point of contact for customers of our luxury dealerships — handling inbound and outbound calls, texts, and emails with professionalism and care.

Deliver exceptional concierge-level service via phone, text, and email

Schedule service and sales appointments for our luxury dealerships

Follow up on appointment outcomes to ensure a seamless customer experience

Log all customer interactions accurately in our Dealership Management System

Collaborate with teammates to maintain a positive, supportive team environment

Participate in ongoing training and development through Hendrick University

What We're Looking For

Strong verbal communication skills and a warm, professional phone presence

Comfortable multitasking in a fast-paced, tech-enabled environment

Computer and email proficiency

A positive, competitive, and team-oriented attitude

Availability Monday–Saturday within the 7:30 am–6:00 pm window

Must successfully complete a background check, MVR, and pre-employment drug screen

What You'll Receive

Industry Leading Benefits:

Medical, dental, vision, and prescription coverage

Basic life insurance + supplemental life, short- and long-term disability options

401(k) with company match

Paid time off

Employee Assistance Program

Employee discounts on vehicle purchases, parts, and service

Comprehensive employee recognition programs

The Ricky Hendrick College Scholarship Program — available to eligible dependents of Hendrick employees

Apply Today

Our recruiting team reviews applications promptly and our next training class is filling now. Submit your application and take the first step toward a career you can be proud of.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf .