Madhappy South Coast Plaza Full-Time Store Supervisor

SOUTH COAST PLAZA FULL-TIME SUPERVISOR

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

About the job

We are looking to hire a full-time, Supervisor role for Madhappy in South Coast Plaza in Costa Mesa.

The store supervisor is responsible for supporting the Store Manager in driving sales, managing daily operations, and leading the store team. This role will play a key part in developing the store’s clientele, ensuring operational excellence, and upholding Madhappy’s brand values.

Key Responsibilities:

Sales & Business Development:

Partner with the Store Manager to drive sales and meet or exceed store targets.

Actively engage with customers to build relationships, increase conversion, and drive client retention.

Support the execution of business strategies to optimize store performance and profitability.

Monitor and track key sales metrics, assisting in implementing strategies to improve results.

Operations & Store Management:

Assist in overseeing store operations, including inventory management, stock replenishment, and loss prevention.

Ensure the store maintains high standards of cleanliness, organization, and overall readiness.

Step into leadership responsibilities in the absence of the Store Manager.

Team Leadership & Development:

Lead by example, providing exceptional customer service and motivating the team to do the same.

Assist with onboarding, training, and coaching new hires to ensure strong performance and growth.

Provide ongoing support and feedback to team members to foster a positive and results-driven work environment.

Help ensure all staff members understand and align with Madhappy’s brand mission and values.

Customer Experience & Clientele:

Deliver a best-in-class shopping experience by ensuring all team members are knowledgeable, approachable, and customer-focused.

Support and drive the store’s clienteling program to build strong customer relationships.

Resolve customer concerns and issues professionally to ensure customer satisfaction and loyalty.

Maintain a welcoming and inclusive environment that aligns with Madhappy’s commitment to mental well-being.

Qualifications:

2+ years of retail experience, with at least 1 year in a leadership or supervisory role.

Strong sales acumen with a proven track record of meeting or exceeding goals.

Experience in clienteling and building long-term customer relationships.

Strong communication and leadership skills, with the ability to motivate and develop a team.

Ability to multitask and thrive in a fast-paced, dynamic environment.

Passion for Madhappy’s mission and a commitment to delivering a top-tier customer experience.

Benefits

Up to 96 hours of PTO annually

Health, dental, and vision insurance

Retirement plans available

Quarterly fitness and mental health stipend

Welcome gift :)

Employee discount and early access to products

Monthly performance bonus