Mainframe System Operator

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

We are looking for a highly experienced IBM Mainframe Operator with a minimum of 10 years of hands-on experience in enterprise IBM Mainframe environments. The ideal candidate will play a key role in ensuring the stable, secure, and uninterrupted operation of mission-critical production systems supporting business-critical applications.

The successful candidate will be responsible for monitoring production environments, executing operational procedures, managing batch processing, identifying and resolving production issues, and coordinating with technical support teams to ensure maximum system availability and operational excellence.

This position requires excellent analytical skills, a strong operational mindset, and the ability to work effectively under pressure in a 24x7 production environment.

Who You Are

Monitor IBM Mainframe production environments (24x7).

Execute daily operational procedures according to established run books.

Monitor system performance and identify potential issues proactively.

Handle production incidents and perform first-level troubleshooting.

Monitor and manage batch processing, including JES2/JES3 job execution.

Restart failed jobs and resolve production issues.

Work with scheduling tools such as Control-M, CA-7, or equivalent.

Monitor system consoles and respond to system messages.

Support IPL activities and planned maintenance windows.

Escalate incidents according to operational procedures.

Coordinate with Application Support, System Programmers, Storage, Network, Database, and Security teams.

Perform backup and recovery operational activities when required.

Produce shift reports and maintain operational documentation.

Participate in disaster recovery (DR) tests and production exercises.

Ensure compliance with operational procedures and security policies.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.