Maintenance Manager

Description

Overview

For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within.

Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery, operational consistency, and adherence to company standards in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood

· A positive attitude

· Operates with professionalism and integrity

· A customer-first approach to service

· Safety-first mindset and adherence to all safety policies

· High attention to detail and accountability for quality and timeliness of work

· Commitment to completing time-sensitive tasks and managing team priorities

· Ability to quickly learn and adapt to property management and maintenance software and technology

· Strong written and verbal communication skills

· Openness to feedback and consistent communication with property leadership and management teams

· Valid driver’s license

· 3+ years of supervisory experience in multifamily residential, commercial or hotel maintenance, or similar field experience

Requirements

Key Responsibilities

Operations & Property Maintenance

· Maintain property standards for cleanliness, appearance, safety, and functionality

· Oversee work order management systems, preventative maintenance programs, inspections, and apartment make-ready processes

· Ensure service requests are addressed in a timely, efficient, professional, and customer-focused manner

· Lead and oversee apartment turnover activities, including cleaning, painting, and repairs

· Assign, coordinate, and monitor maintenance tasks while providing hands-on support as needed

· Support oversight of sewer treatment plants and swimming pools (if applicable)

· Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods

Team Leadership & Development

· Coach and manage maintenance team performance, including development, accountability, and evaluations

· Train and mentor maintenance technicians on technical and administrative skill sets

· Develop and manage associate schedules and payroll administration

· Lead or coordinates emergency response protocols and after-hours on-call coverage

· Partner with the Sales and Service Team to support effective day-to-day operations

Vendor, Inventory & Financial Management

· Manage vendor scheduling, materials coordination, project execution and accountability

· Manage inventory levels, vendor purchasing, and parts procurement processes to ensure cost efficiency and minimal downtime

· Oversee procurement, purchase orders and invoice processing, and budget oversight

Compliance, Safety & Standards

· Ensure compliance with company standards, policies, and procedures

· Maintain compliance with all Fair Housing standards

· Participate in snow removal and other seasonal maintenance activities as directed

This is not intended to be a complete list of all duties and responsibilities; duties may change base

on business needs.

Technical Knowledge

Advanced expertise in troubleshooting, repairing, and oversight of:

· Various HVAC systems

· Plumbing systems including boilers and water heaters

· Electrical systems

· Appliances

· Building envelope and structural design

· Pool management (where applicable)

· Wastewater treatment systems (where applicable)

Development & Training

· Monthly safety training as part of Heatherwood’s Safety Culture

· Ongoing leadership, management, and advanced technical development

· Training and support for EPA Universal, CPR, CPO, Standpipe certifications (S95, S12, S13) where applicable

· Access to online training resources

· Internal growth opportunities