Maintenance Technician III

Description

Overview

For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within.

Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Maintenance Technician III, you are the driving force in providing great service to our residents in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood

A positive attitude

A customer-first approach to service

Safety-first mindset and adherence to all safety policies

Team-oriented mindset with the ability to lead by example

High attention to detail and accountability for quality and timeliness of work

Reliability, dependability, and initiative to solve problems independently

Ability to work independently while overseeing and supporting the work of others through task completion.

Commitment to completing time-sensitive tasks and communicating timelines

Effective written and verbal communication skills

Minimum of 2+ years of multi-family, commercial, hotel, or similar maintenance experience

Valid driver’s license

Requirements

Key Responsibilities

Knowledge of and compliance with company standards, policies, and procedures

Maintain compliance with all Fair Housing standards in all resident interactions

Maintain property standards for cleanliness, appearance, safety, and functionality

Maintains a professional appearance at all times by practicing good personal hygiene and wearing a clean, presentable uniform.

Respond to service requests in a timely, professional, and customer-focused manner

Flexibility to work overtime, on weekends, and participate in the emergency on-call rotation as dictated by business needs.

Perform preventative maintenance programs and scheduled inspections independently

Conduct detailed property walks and equipment audits; identify, address, and escalate maintenance issues as needed

Safely operate hand and power tools

Perform apartment turnover activities, including cleaning, painting, and repairs

Oversee daily maintenance tasks and provide technical guidance to Maintenance Technician II team members

Serve as a peer mentor, supporting and guiding peers as needed

Maintain consistent communication with the management team regarding timelines, priorities, and progress

Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods

Participate in snow removal activities as directed by the management team

This is not intended to be a complete list of all duties and responsibilities; duties may change based on business needs.

Technical Knowledge

Advanced knowledge and hands-on experience with:

o Various HVAC systems

o Plumbing systems troubleshooting and repair including boilers, water heaters, drain clearing, and fixture replacement

o Electrical troubleshooting and repair

o Appliance troubleshooting and repair

o Painting and carpentry

Advanced understanding of building systems, including fire sprinkler, fire alarm, and central mechanical/HVAC systems (as applicable)

Advanced understanding of work order management, preventative maintenance, and apartment make-ready processes

Advanced proficiency with maintenance software and work order management systems

Development & Training

Monthly safety training as part of Heatherwood’s Safety Culture

Ongoing leadership and advanced technical development

Providing resources and support to help you successfully complete and maintain all necessary credentials, such as EPA Universal, CPR, CPO, standpipe certifications (S95, S12, S13) where applicable

Access to online training resources

Internal growth opportunities