Maintenance Technician – Residential Portfolio

We Don't Need Another "Good Enough" Maintenance Tech. We Need a Fixer.

Location: Northeast Ohio Company: Smartland - 1,400+ rental homes and apartment units across Northeast Ohio

Most maintenance techs clock in, knock out a work order, and clock out. That's fine. But that's not who we're looking for.

We're looking for the person who fixes the leaky faucet - and tightens the wobbly cabinet handle while they're at it. The person who doesn't shrug and say "I don't know" - they say "let me figure this out."

Smartland is hiring a Senior Maintenance Technician who genuinely loves solving problems, takes real pride in their work, and treats every unit like it's their own home.

If you get a little fired up when something's broken and you can't walk away until it's right - keep reading.

This Role Is for You If...

You've got 3+ years of hands-on residential or multifamily maintenance experience - enough to be dangerous with a wrench, but you're still hungry to learn more

You think outside the box when the parts store is closed and a tenant's heat is out - you find a way, safely, and follow up in the morning

You take pride in doing it right the first time - cutting corners makes you cringe

You don't need someone looking over your shoulder - hand you a work order list and you'll prioritize, execute, and document it without being asked

You treat tenants with respect - you knock, you introduce yourself, you explain what you're doing, and you clean up when you're done

You want to actually build a career , not just collect a paycheck

This Role Is NOT for You If...

You do the bare minimum and call it a day

You disappear when the on-call phone rings

You need to be told twice

You think "that's not my job" when something needs doing

You leave a mess behind or treat a tenant's home like a job site

What You'll Actually Do

You'll be the person tenants are relieved to see at their door. You'll handle a wide range of work across our portfolio of homes and apartments - no two days look the same, and that's the point.

Day to day, you'll:

Tackle service requests and emergency repairs - plumbing, electrical, HVAC, appliances, carpentry, you name it

Complete unit turns on time and up to Smartland standards - patch, paint, repair, and get units rent-ready fast

Perform inspections and preventive maintenance so small problems don't become big ones

Assist with exterior repairs and maintenance as needed (candidates with exterior experience — we'd especially love to hear from you)

Document your work in AppFolio - notes, photos, parts used - because good communication matters as much as good hands

Support junior techs who are learning the ropes and coordinate with vendors when specialty work is needed

Communicate professionally and warmly with residents and staff - you're the face of our maintenance team

What You Bring

3+ years in residential or multifamily maintenance

Solid troubleshooting skills across plumbing, electrical, HVAC, appliances, and carpentry - you don't have to be a master in all of them, but you're not afraid of any of them

Exterior maintenance experience is a big plus

A valid driver's license with a clean record

Your own basic tools and comfort using mobile apps for work orders

The ability to lift 75 lbs and work indoors and outdoors in Northeast Ohio weather

A positive attitude that tenants and teammates actually want to be around

What You Get

This isn't a dead-end gig. We invest in people who invest in the work.

$25–$30/hr based on experience

Medical, dental, and vision insurance

PTO + paid holidays

A real career path: Senior Tech → Lead Tech → Supervisor. We promote from within and want to help you get there.

Schedule

Full-time, Monday through Friday

Rotating on-call (evenings/weekends) - because emergencies don't wait, and neither do you

Travel between properties in your company vehicle

Sound Like You?

If you read this and thought "finally, a company that actually gets it" - we should talk.

Apply today. We're not looking for a résumé full of certifications. We're looking for someone who cares, shows up, and figures it out.

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