Managed Service Representative

The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment

Job Title: Managed Service Representative

Location: Mumbai, Maharashtra

Experience: 2-3 Years

Working Days: 6 Days a Week

Job Type: Full-Time

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Job Description:

We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support.

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Key Responsibilities:

· Handle inbound and outbound customer service calls in multiple languages.

· Address customer inquiries, concerns, and complaints professionally and efficiently.

· Provide product/service information to customers.

· Resolve customer issues and escalate complex cases to the appropriate departments.

· Maintain accurate records of customer interactions and transactions.

· Adhere to company policies and procedures while delivering excellent customer service.

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Key Skills & Qualifications:

· Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).

· Strong communication and interpersonal skills.

· Ability to manage and resolve conflicts.

· High level of patience and problem-solving ability.

· Basic computer skills for handling CRM systems and software.

· Prior experience in customer support or call centres is a plus but not mandatory.

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Educational Qualification:

· Graduation with a degree is a must.

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Salary:

· Competitive salary based on experience.

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Working Hours:

· Rotational shifts, including weekends and public holidays.

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Benefits:

· Health insurance and performance-based incentives.

· Training and development opportunities for career growth.

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If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!