Managed Services Operations Analyst

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Managed Services Operations Analyst

Location: Fort Worth, TX | Hybrid

About the Role

SS&C Black Diamond Trust, a leading provider of Trust accounting and Managed Services, is looking for a candidate to join its Managed Services Team. The Managed Services team provides operations services to Managed Services Clients based on the determined roles and responsibilities of the Client. We provide daily, monthly, quarterly and annual operational support to the delivery of such services using the Black Diamond Trust accounting software and coordination with 3rd party providers.

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

Input and maintain financial and accounting data in the Black Diamond Trust accounting software per the responsibilities defined for the Managed Service Client

Interact on daily processes amongst the team

Adhere to daily, monthly, quarterly, and annual procedures for processes within Managed Services

Ensure that financial transactions are balanced and documented according to policies and procedures

Processing, review and oversight of cash and security activity, including trade settlement, corporate actions, cash movement and shadow posting

Meet and ensure daily deadlines are met for processing and reconciliation

Interact on operational activity with each Client

Identify and work with client for reconciliation outages

Research, document, and handle client reported issues, provide user support to Clients and log Clients requests for services as needed to a timely resolution

Build, maintain, and foster positive and growing relationship with Clients

Work closely with Client Relationship Team to understand issues and assist in resolution

Demonstrate relentless focus on accurate and timely processing.

Understand Client issues and concerns and escalate as appropriate

Build, maintain, and foster positive and growing relationships with all departments of SS&C | Black Diamond Trust, and with vendors

Demonstrate focus on client operational needs

Communicate effectively and professionally

Workflow Management

Actively manage assigned work and assist with assigned work of others as needed

Actively manage issues for resolution, assist teammates with issues or escalate as appropriate

Actively manage workload to support teammates

Knowledge Management

Take a proactive approach to learning, document and share lessons learned

Use established policies and procedures to process within guidelines and identify areas of improvement or efficiencies

Be a subject matter expert on team tasks

Required Experience

Experience in a deadline driven, operational environment

Superior customer service skills

Excellent analytical/problem solving capabilities

Experience learning new processes and systems quickly

Experience working with minimal supervision in a team environment

Experience writing, understanding and applying document processes

Experience creating and following a prioritized workload and maintain organization

Excellent verbal and written communication skills

Excellent computer skills, including Word, Excel, and Outlook

Experience with security processing

Experience and understanding of publicly traded securities

Experience with cash processing

Experience and understanding of funds movement processes and deadlines

What Sets You Apart ( qualifications)

Understanding of Trust Operations, Financial Markets, Securities Industry, Retirement Industry, Charitable Giving and Banking

Experience using InnoTrust in a Managed Services capacity

Experience with Black Diamond

Experience with Advent ACD

Experience with shadow posting

SQL knowledge

Join SS&C, where innovation meets global opportunities. Click here to apply.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.

Colorado: The expected base salary for the position is between 60,000 USD to 75,000 USD.

In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.