Management and Program Analyst

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources and Support Division, Human Capital Management Branch, located in Washington D.C. or Indianapolis, IN

Duties

This position starts at a salary of $74,678.00 (GS-11, Step 1) to $116,362.00 (GS-12, Step 10) with promotion potential to $138,370 GS-13 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Facilities and Asset Management (OFAM), Organizational Resources and Support Division (ORS), Human Capital Management Branch (HCMB), Workforce Planning and Support Section (WPS). The WPS Section is responsible for maintaining position management and recruitment efforts for OFAM through the Table of Organization. The WPS Section collaborates with the CBP Office of Human Resources Management (HRM) to provide conclusive guidance to management and employees on matters pertaining to classification and position management, workforce planning, staffing and recruitment, pay and benefits, as well as employee records maintenance. Typical work assignments include: Providing workforce planning and staffing-level analysis services for assigned OFAM organizations. Advising managers on process improvement, workforce planning, staffing levels, attrition trends, hiring progress, salary funding, and background investigation status. Serving as a liaison between OFAM managers, supervisors, and human resources staff on recruitment coordination matters. Coordinating recruitment requirements, hiring priorities, special hiring information, and required recruitment documentation with hiring managers and human resources staff. Working with workforce planning staff, managers, and human resources partners to identify projects and improvements that increase workforce planning efficiency, effectiveness, and productivity. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about

Qualifications

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating recruitment or staffing information with managers, supervisors, human resources staff, or other stakeholders. Assisting with workforce metrics, staffing reports, hiring status updates, trend summaries, or briefing materials for management review. Updating and maintaining databases, spreadsheets, tracking tools, or other systems used to monitor staffing levels, vacancies, hiring actions, attrition, or related workforce data. Supporting workforce planning studies, process improvement projects, or special initiatives by gathering data, organizing information, and preparing draft findings or recommendations. Education Substitution: GS-11: A Ph.D. or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. degree may substitute for experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 18 semester hours or 27 quarter hours for each year. Combining Experience and Education: A combination of successfully completed college education Ph.D. Or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. AND specialized experience. This will be calculated using your resume and official or unofficial college transcripts submitted with your application. Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating recruitment or staffing requirements, hiring priorities, vacancy information, and required recruitment documentation with managers, supervisors, human resources staff, or other stakeholders. Preparing workforce metrics, staffing reports, hiring status updates, trend analyses, projections, briefings, or summaries for leadership. Maintaining and analyzing data in databases, spreadsheets, tracking tools, or other systems used to monitor staffing levels, vacancies, hiring actions, attrition, accessions, separations, or workforce planning progress. Participating in workforce planning studies, process improvement projects, or special initiatives by analyzing data, identifying trends, and recommending improvements to procedures, tracking methods, or coordination processes. There is no Education Substitute for GS-12. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/09/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically