Management and Program Analyst

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Public Affairs, located in Washington DC. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10) The incumbent's role involves full responsibility for planning, scheduling, and leading major OPA projects, establishing milestones, and influencing OPA policy and Customs and Border Protections (CBP)strategic direction. The incumbent serves as a technical expert, providing advice on personnel and business resources, and utilizes advanced software, such as Microsoft Excel, SharePoint, Power BI, and SAP, to collect, interpret, and analyze program data to assess efficiency, effectiveness, identify trends, and facilitate problem-solving. Major Duties include: Leading and collaborating on major projects to improve business processes across various administrative areas, including awards, performance management, and facilities. Utilize advanced data analysis tools (such as SAP, PowerBI, and Excel) to identify trends, evaluate program effectiveness, and implement corrective actions to enhance operational efficiency. Providing analytical oversight for the organization's table of organization, staffing levels, and recruitment plans. Act as a liaison with internal offices (such as Human Resources Management) and prepare executive-level briefings, issue papers, and recommendations to support senior leadership's strategic priorities. Acting as a liaison with internal offices (such as Human Resources Management) and prepare executive-level briefings, issue papers, and recommendations to support senior leadership's strategic priorities. Managing key administrative functions, including serving as a travel funds certifier and approver, providing expert guidance on pay and leave regulations, overseeing the submission of the annual National Training Plan (NTP), and acting as a representative for organizational purchase. Ensuring organizational integrity by managing the CBP Self-Inspection Program (SIP) activities, providing analytical guidance on performance trends, and evaluating the impact of new legislation and directives to ensure ongoing operational compliance GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Qualifications

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Demonstrating `expert-level experience leading and collaborating with senior leadership to design, execute, and evaluate comprehensive program improvements across diverse administrative areas (e.g., awards, performance management, facilities, and audit programs). Acting as a change agent by re-engineering business processes, resolving unique issues where no policy exists, and creating business cases that align with strategic organizational goals and budgetary constraints. Utilizing advanced analytical tools (Microsoft Excel, SharePoint, Power BI, and SAP) to collect, interpret, and present complex program data. Experience translating this data into actionable insights for senior management to drive data-driven decision-making, identify operational trends, and establish new criteria for measuring program effectiveness at the highest organizational levels. Providing analytical oversight for organizational staffing, including the development of comprehensive recruitment plans, monitoring position accuracy, and analyzing attrition trends. Proven ability to serve as a primary liaison with human resources and program offices to advise senior leadership on pivotal staffing strategies, resource allocation, and the resolution of complex human capital issues NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/09/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Reso