Management and Program Analyst

Summary

WHAT IS TS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - 1 position to be filled in Cincinnati AM 5 positions to be filled in Ogden AM This job (or announcement) is open to current permanent IRS competitive service employees in TS Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs. Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies. Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them. Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives. Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives. STANDARD POSITION DESCRIPTIONS (SPD): PD93041 and PD93042 Visit the IRS SPD Library to access the position descriptions.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE FOR GS-11: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience includes: Applying quantitative and qualitative techniques to support administrative functions like analyzing facts, drawing conclusions, and devising alternatives to project areas. Conducting studies and evaluations with limited supervision and developing recommendations for program improvements. Utilizing management principles and processes to perform project management duties to coordinate and integrate project objectives and recommendations. Applying oral and written communication techniques to present plans and proposals to negotiate changes to project areas. Supporting management by conducting analytical studies through extracting and interpreting data from information database systems for writing queries and formulas for reports. Using initiative and judgement to improve program efficiency through systems or software tools (e.g., Microsoft SharePoint Designer or comparable software). Providing Visual Basic updates via MS SharePoint Designer or comparable software for project/program area. OR you may substitute education for specialized experience as follows: A Ph.D. or equivalent doctoral degree from an accredited college or university in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR LL.M. in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR you may qualify with at least one (1) year of combined qualifying education and specialized experience as defined above. SPECIALIZED EXPERIENCE GRADE 12: To be eligible for this position at this grade level, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience must include: Developing and implementing action plans and project schedules for short- and long-term accomplishments, ensuring alignment with organizational goals, priorities, and policies. Independently performing operational reviews and program evaluations and providing recommendations to improve program effectiveness and achieve established goals and objectives. Determining and justifying project resource requirements and negotiating with managers or stakeholders to obtain necessary support and resources. Applying analytical and evaluative methods to assess program performance, identify trends, and develop recommendations for process improvements and organizational efficiency. Utilizing evaluative methods to conduct projects or studies, including establishing criteria to measure accomplishments, progress, and program effectiveness. Preparing and delivering briefings, reports, and presentations to communicate findings, support decision-making, and influence outcomes. Applying oral and written communication techniques to present plans, deliver briefings, and negotiate solutions to complex or disputed recommendations. Conducting analytical studies by extracting and interpreting data from information systems to develop reports and support data-driven decisions. Experience leading or coordinating analytical projects or studies involving multiple stakeholders or functional areas. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one o