Management and Program Assistant

Summary

This Management Program Assistant position is in the Social Work service, located at the VA Bedford Healthcare Systems at the Bedford, MA campus. This position is full-time at 40 hours per week.

Duties

This position serves in the Social Work Service section of the VA Bedford Healthcare System. The incumbent works under the direction of the Social Work Service Health System Specialist (HSS) and will have the administrative responsibilty to coordinate the varied clinical and administrative activities of the Social Work Service departments. Duties include but are not limited to: Coordinates the Community Residential Care Program, Post 9/11 Military to VA Case Management Program, Contract Nursing Home Program, Social Work Training Program, Purchased Home and Community Based services, VMHAP, MHICM, Community Living Center, Primary Care and Caregiver Support Program. Develops methods for the collection and retrieval of computer information from established systems to enhance analysis of program related data. Assists managers in gathering, formatting, and coordinating information for performance improvement projects to enhance organizational effectiveness. Serves as a timekeeper for multidisciplinary and administrative staff, manages the automated Time and Leave System, and resolves discrepancies. Coordinates orientation for new Social Work staff, including arranging equipment, access and specialized training and liaises with HR, IT, and other departments. Aids in the coordination of the Social Work Training Programs, including annual in-and-out processing of trainees and collaboration with faculty and administrative units. Manages correspondence, schedules meetings, maintains office files, and provides routine information to staff and visitors. Maintains managers' calendars, schedules appointments and meetings, and prepares background materials and PowerPoint presentations for staff meetings. Acts as a liaison with internal and external stakeholders, provides customer service, and resolves routine employee and client issues. Monitors compliance with applicable policies and directives, interprets administrative requirements, and recommends improvements to daily operations. and Assumes other related duties. Work Schedule: Monday-Friday; 7:30am-4:00pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Assistant/PD518-042650 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Notifications: This position is covered by locality-based comparability pay. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. Veterans' preference does not apply for internal or other current permanent Federal agency employees.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: collecting and validating program data; tracking workload or performance measures; preparing reports and correspondence; coordinating program operations; applying established administrative procedures; and identifying discrepancies and recommending procedural improvements. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.