Management and Program Assistant

Summary

This position serves as the Healthcare Analytics Program Manager for the Dental Department at the Lebanon VA Medical Center. The Dental Department falls under the Surgery Care Line. The Management and Program Assistant'srole is crucial and vital in providing accountability and responsibility for the implementation and growth of new and existing programs in order to support Executive Leadership in Healthcare Management.

Duties

The facility provides inpatient and outpatient care for medical, surgical, psychiatric and rehabilitation medicine and extended care patients, both at the main facility and at satellite clinics and access points. The Management and Program Assistant's responsibilities reside in the Dental Department within the Surgery Care Line, which provides inpatient and outpatient health services and surgical intervention to enrolled Veteran patients. The incumbent applies theories, methodologies and management principles to create and maintain efficient and effective, procedures, departmental organization, manpower utilization, information and documentation systems, and/or similar functions of management that have an impact on the Dental Department. The incumbent achieves this through the utilization of various systems, including, but not limited to, VISTA and VSSC for clinic utilization monitoring, labor mapping updates in DSS, IPEC Productivity programs, along with many other internal and major external systems. Major Duties include but are not limited to: Responsible for daily creation and/or revision, maintenance and management of approximately 13 Outpatient Clinics. Monitors, and assesses provider availability, clinic grid availability, space (room assignments), ensuring appropriate staffing, and access for Veterans. Applies knowledge of protocols of the Equipment/Space Utilization Programs to propose to the Associate Chief of Staff/Surgery (ACOS), resource utilization and workload projections within the service to implement space utilization projects for efficiency and growth among the Dental Service. Responds to all Dental Service requests from Human Resources to ensure the incoming and outgoing staff are registered for appropriate computer access via collaborating with members of FITS, and Informatics staff to ensure proper computer keys, and appropriate access is assigned. Analyzes and interprets data for Pay for Performance for Dentists, which includes continual drill down and monitoring of performance measures. Assists in developing and coordinates internal review systems to assure that both clinical and administrative activities are following agency and accrediting and regulatory requirements. In collaboration with the Surgery Care Line Administrative Officer, monitors expenditures in the Dental Fund Control Point, and provides budget estimate, projections, etc. Extracts, monitors, and applies proper and accurate analysis and calculation on a regular basis, of performance measures and monitors such as; Open Encounters, Pending Consults, status of encryption/PIV access for Dental providers, signed/unsigned clinical documents, view alerts, etc. Extracts, monitors, and reports respective data for the Consult Management Committee, PEC, Medical Records, Offices of Risk Management, C&P, and EPRP Review Group. Records Liaison for the Dental Service. Work Schedule: 7:30 am - 4:00pm, Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: 595-072280 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Monitoring and assessing practitioner availability, clinic grid availability, space (room assignments), equipment, and commodities, ensuring appropriate staffing and access for Veterans. Applying knowledge of protocols of equipment/space utilization to propose utilization and workload projections. Managing procurement and property management responsibilities. Managing micro-purchases and contracted purchases of high dollar value for equipment. Reviewing and updating Medical Center Policy (MCP) and Standard Operating Procedures (SOP). Utilizing various systems, including, but not limited to, CPRS, VISTA, CTM and VSSC. Reviewing reports for specialty consults, return to clinic orders, open encounters, unsigned notes, unsigned orders, no show and cancel appointments. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.