Management Trainee - AI Operations

Role Name: Management Trainee – AI Operation (Internship)

At Kapture CX, we are looking for a Management Trainee – AI Delivery in our Implementation team.

Who are we?

Kapture CX is an AI-native customer experience platform helping enterprises turn their messiest service operations into seamless, intelligent experiences. We build cutting-edge AI (agentic automation, voice AI, real-time intelligence) for industries where complexity is the default: banking, financial services, retail, ecommerce and beyond.

Headquartered in Bangalore with a growing presence in the US and Dubai, we serve 1,000+ enterprise clients across 18+ countries. We’ve raised $20M to date, we’re profitable, and we’re growing 100% year on year, a combination that’s rare at the intersection of AI and SaaS.

Today we’re a 400+ strong team, and we’re looking for people who want to build AI that actually ships, scales and solves real problems.

What is this role all about?

This is an entry-level role for fresh graduates who want to begin their careers in a client-facing and technology-driven environment. You will work closely with internal teams to understand customer needs and support the delivery of AI-enabled solutions on Kapture’s platform.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

• •You will work with product, technology and support teams to understand client requirements and business objectives
• •You will assist in preparing and maintaining documentation such as BRDs, PRDs and user stories
• •You will support project execution activities under guidance, following Agile or Waterfall methodologies
• •You will participate in client meetings, demos and training sessions
• •You will coordinate with internal teams to ensure smooth and timely delivery

This is a Bangalore-based role .

We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You support projects effectively, communicate clearly with teams, and build a strong understanding of how AI-driven solutions are delivered to enterprise clients.

What would make you a good fit for this role?

Here are the basic requirements:

• •You have a graduate degree in Business, Technology or Engineering
• •You have good communication and interpersonal skills
• •You are comfortable working with multiple teams and priorities
• •You are eager to learn and grow in a fast-paced environment

What are the most critical skills for this role?

• •You can understand and document business and technical requirements clearly
• •You have basic analytical and logical thinking skills
• •You can coordinate tasks and follow through on action items
• •You communicate clearly with both internal teams and clients

You will have an advantage if you:

• •Have exposure to SaaS platforms or tech-enabled products
• •Have basic knowledge of project management concepts
• •Are comfortable creating documentation and presentations
• •Have participated in internships or live projects

Why should you be interested?

Here’s what you will gain from this role:

• •Hands-on training and mentorship
• •Exposure to live client projects and enterprise systems
• •A strong foundation in AI operations and project delivery