Manager, 3PL - EMEA

Our Story

Launched in 2015, S ol de J aneiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. S ol de J aneiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.

Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME1 00’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace . These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace.

What You'll Do

As the 3PL MANAGER for the EMEA region, you will play a crucial role in ensuring operational excellence of our EMA Supply Chain. You will be the main point of contact for our 3PL and responsible for positioning SDJ as the preferred customer for operational performance. This position will require close collaboration with our Customer Operations team as well as our Commercial teams.

The position will report to the Senior Manager, Fulfillment Operations - UK/EU.

What You’ll Be Working On

Your responsibilities will extend across Logistics Operations, Order Delivery and Compliance, and Supplier-Facing functions:

3PL Management

· Act as the primary operational owner for SDJ's EMEA warehouse network across the UK, France and Poland.

· Manage and monitor the day-to-day logistics, fulfilment and last-mile delivery operations to customers across the EMEA region.

· Partner with our 3PL providers to maintain compliance with retailer, distributor and customer requirements.

· Handle order discrepancies, claims and chargebacks.

· Prioritise outbound orders and inbound deliveries based on business needs.

· Review and approve 3PL invoices.

· Support inventory-related investigations and issue resolution in partnership with the Inventory team.

· Proactive Communication: Provide clear visibility on order progress and communicate proactively any foreseen delays.

Operational Excellence

· Develop and implement strategies to enhance the efficiency of 3PL operations across the EMEA network.

· Drive standardisation of processes, reporting and operational governance across warehouse partners.

· Lead continuous improvement initiatives to simplify processes, improve service levels and reduce manual activities.

· Support implementation of new customer onboarding, operational set-up activities and process enhancements.

Performance Management

· Establish and monitor key performance indicators (KPIs) to measure operational performance, ensuring that metrics align with business expectations and industry standards.

· Create and maintain performance scorecards to provide visibility of both SDJ and 3PL performance.

· Lead regular performance reviews with 3PL partners and drive corrective actions where required.

Systems, Compliance & Issue Resolution

· Coordinate resolution of operational issues impacting order fulfilment, customer deliveries or warehouse execution, including EDI and systems-related exceptions.

· Ensure compliance with retailer, distributor and customer-specific operational requirements.

· Partner with internal stakeholders and external providers to resolve operational challenges and support business growth.

Partner of Choice

· Position SDJ as the preferred partner by consistently delivering operational excellence, meeting, or exceeding 3PL expectations, and fostering strong relationships with them.

Must Haves

Education: Bachelor’s degree in business administration, Operations Management, Supply Chain or a related field.

Experience: 3+ years of progressive experience in Logistics Operations, Supply Chain or other related fields.

Advanced Excel skills required.

Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organization.

Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex concepts clearly.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data-driven insights to make informed decisions to implement initiatives that drive operational efficiency and customer satisfaction.

The ability to operate effectively and efficiently on an independent level.

Why Sol de Janeiro?

Competitive salary and bonus program for full-time team members

Flexible hybrid work environment with opportunities for collaboration and growth

Inclusive culture that values diverse perspectives and celebrates individuality

The chance to be part of a fast-growing, award-winning global beauty brand

The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time.

Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at [email protected] .

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