Manager, Account Management

Job Description

• •Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.
• •Gain access to decision makers and influences to drive growth and increased SOW for the assigned accounts.
• •Be familiar with the commercial agreement and fully understand all parties’ duties & rights. Lead all related commercial negotiations based on internally aligned positions.
• •Build great confidence throughout assigned accounts’ organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.
• •Ensure business objectives are aligned with commercial goals and objectives.
• •Stay close and have a deep understanding of assigned accounts' business models and operations, supply chains.
• •Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers’ current and future needs are met.
• •Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.
• •Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.

Requirements

• •Tertiary education in any discipline
• •4-6 years of experience in key account management or a related field, with at least 2 years in the logistics industry.
• •Strong negotiation and communication skills.
• •Strong analytical skills and experience with sales data and metrics.
• •Ability to work collaboratively with cross-functional teams.
• •Ability to build and maintain strong relationships with customers and key stakeholders.
• •Strong attention to detail and organizational skills.
• •Ability to adapt to changing priorities and business needs.