Manager

Job Description

Manager – Network Operations Center (NOC)

Role Summary

The Manager – Network Operations Center (NOC) will be responsible for managing the day-to-day operations of the Centralized NOC for KP Group's Solar and Wind portfolio. The role focuses on ensuring efficient real-time monitoring, plant performance optimization, generation maximization, incident management, KPI tracking, and operational excellence.

The Manager will lead the NOC operations team, coordinate with Asset Management, O&M, SCADA, EPC, and other cross-functional departments to ensure high asset availability, timely issue resolution, accurate reporting, and continuous improvement of operational processes.

Key Responsibilities

NOC Operations Management

• •Manage the daily operations of the Centralized Network Operations Center (NOC) for Solar and Wind assets.
• •Ensure continuous 24×7 monitoring of all operational assets through SCADA and monitoring platforms.
• •Supervise alarm monitoring, incident response, escalation management, and operational reporting.
• •Ensure adherence to established Standard Operating Procedures (SOPs) and escalation matrices.
• •Coordinate shift operations to ensure uninterrupted monitoring and operational support.

Plant Performance Management

• •Monitor plant performance across the Solar and Wind portfolio.
• •Track and review key operational KPIs including:
• •Plant Availability
• •Grid Availability
• •Performance Ratio (PR)
• •Capacity Utilization Factor (CUF)
• •Specific Yield
• •Inverter Availability
• •Tracker Availability
• •Turbine Availability
• •SCADA Availability
• •Energy Losses
• •Identify performance deviations and coordinate with O&M teams for timely corrective actions.
• •Monitor generation losses due to equipment failures, grid outages, communication issues, curtailment, and weather conditions.
• •Support implementation of initiatives to improve generation and operational efficiency.

Performance Analysis & Reliability

• •Conduct detailed performance analysis using SCADA and operational data.
• •Lead Root Cause Analysis (RCA) for recurring operational issues.
• •Monitor equipment reliability trends and recommend preventive measures.
• •Analyze inverter, tracker, turbine, and communication system performance.
• •Coordinate implementation of Corrective and Preventive Actions (CAPA).
• •Prepare periodic reliability and performance reports.

Reporting & Analytics

• •Ensure timely preparation of daily, weekly, and monthly operational reports.
• •Develop dashboards and KPI reports using Power BI, Excel, and SCADA tools.
• •Present operational performance summaries to senior management.
• •Support data-driven decision-making through detailed analytics and reporting.

Cross-Functional Coordination

• •Coordinate with Asset Management, O&M, SCADA, EPC, and IT teams for effective issue resolution.
• •Ensure timely communication and escalation of critical operational events.
• •Support commissioning, testing, and integration of new projects into the NOC.
• •Participate in operational review meetings and performance discussions.

Team Leadership

• •Lead Assistant Managers, Engineers, Analysts, and Shift Engineers within the NOC.
• •Allocate work, monitor team performance, and ensure achievement of departmental KPIs.
• •Conduct regular technical training and knowledge-sharing sessions.
• •Mentor team members and support competency development.
• •Foster a culture of accountability, safety, and continuous improvement.

Process Improvement & Compliance

• •Ensure compliance with operational procedures, contractual obligations, and regulatory requirements.
• •Identify opportunities for automation and process improvements within NOC operations.
• •Conduct periodic audits of monitoring systems, reports, and operational processes.
• •Support implementation of digital initiatives for enhanced operational efficiency.
• •Ensure data accuracy, reporting quality, and timely closure of operational incidents.

Qualifications & Experience

• •Bachelor's Degree in Electrical & Electronics Engineering.
• •Master's Degree in Power Systems, Renewable Energy, or Business Administration will be an added advantage.
• •8–12 years of experience in Renewable Energy Operations, Performance Engineering, SCADA, Asset Management, or Centralized Monitoring.
• •Minimum 3 years of experience leading NOC or plant performance teams.
• •Experience in utility-scale Solar and Wind projects is preferred.

Required Skills

• •Solar & Wind Plant Performance Monitoring
• •Network Operations Center (NOC) Management
• •SCADA & Remote Monitoring Systems
• •Generation Loss Analysis
• •Performance Ratio (PR) & CUF Analysis
• •Root Cause Analysis (RCA)
• •Reliability Engineering
• •Power BI & Data Analytics
• •Incident & Alarm Management
• •Operational Reporting & KPI Management
• •Stakeholder Coordination
• •Team Leadership & People Management
• •Process Improvement & Operational Excellence

Preferred Certifications

• •Renewable Energy Performance Analysis
• •SCADA Systems & Industrial Automation
• •Power BI / Data Analytics
• •PMP / PRINCE2 / Project Management Certification
• •Lean Six Sigma (Preferred)
• •Reliability Engineering Certification