Manager, Benefits Operations- USA & Puerto Rico

Career Category

Human Resources

Job Description

Benefits Manager – USA & Puerto Rico Operations

Join Amgen’s Mission to Serve Patients

At Amgen, our shared mission—to serve patients—drives everything we do. Since 1980, we’ve been at the forefront of biotechnology, helping to transform the lives of patients around the world.

Our culture is collaborative, innovative and grounded in strong values. We believe in delivering results the right way—through teamwork, accountability and a commitment to quality.

Join us and transform the lives of patients while transforming your career.

What You Will Do

Let’s do this. Let’s change the world.

In this critical role, you will lead Benefits Operations for the US & Puerto Rico, ensuring high-quality, compliant and employee-focused delivery of benefits programs. You will play a key role in driving operational excellence, vendor performance and continuous improvement across a complex and dynamic environment.

Key Responsibilities

Benefits Operations & Delivery

Lead end-to-end benefits operations for US & Puerto Rico, ensuring seamless execution and a consistent employee experience

Manage governance metrics, including SLAs, KPIs and compliance standards

Act as a primary escalation point for team managing benefits-related issues across employees and stakeholders

Program Management & Strategy

Evaluate and improve benefits programs to ensure alignment with market trends, regulatory requirements and global strategy

Lead annual renewals, vendor transitions and new program implementations

Support enterprise initiatives such as global rollouts, mergers & acquisitions and transformation programs

Vendor & Stakeholder Management

Manage relationships with external vendors, brokers and service providers to ensure strong performance and accountability

Collaborate with cross-functional partners including Finance, Procurement, Legal, Tax, Occupational Health , Staff Relation and HR teams

Support governance discussions and incorporate employee feedback to enhance & regulate benefits programs

Operational Excellence & Transformation

Drive process improvements through automation, standardization and continuous improvement initiatives

Leverage data and dashboards to enable insights, reporting and informed decision-making

Support the adoption of benefits technologies and scalable operational processes

People Leadership

Lead and develop the team of benefits professionals, fostering a high-performance and inclusive culture

Build team capabilities in benefits administration, systems and transformation initiatives

Promote accountability, collaboration and continuous development

What We Expect of You

Basic Qualifications

Bachelor’s degree or equivalent experience

Should have 10+ years of experience managing employee benefits operations in large or mid-sized organizations

Proven experience leading and developing teams

Preferred Qualifications

Strong understanding of the US benefits landscape, including health, wellbeing, retirement , LOA and insurance programs

Experience working with global organizations or within matrixed environments

Hands-on experience with benefits and HR systems (e.g., Workday, ServiceNow , Alight…etc )

Strong stakeholder management and vendor management experience

What Makes You Stand Out

Ability to balance strategic thinking with hands-on execution

Strong analytical mindset with data-driven decision-making capabilities

Proven ability to drive transformation and operational improvements

Excellent collaboration and communication skills across global teams

Why Join Amgen

At Amgen, you’ll be part of a high-performing team where your work directly contributes to improving the lives of patients. You’ll have opportunities to grow your career, work on meaningful challenges and make a lasting impact.

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