Manager - Continuous Improvement

Job Description

Manager – Continuous Improvement & Process Discovery

Kraft Heinz Global Business Services | Continuous Improvement

Six Sigma Green Belt | Process Discovery Lead | GBS Towers: ATR, AP, Commercial Ops, SCM & More

Job Title

Manager – Continuous Improvement & Process Discovery

Department

Global Business Services (GBS) – Continuous Improvement CoE

Reports To

Senior Manager – Continuous Improvement

Location

GBS GCC Ahemdabad

Six Sigma Requirement

Certified Green Belt (GB) – Required; Black Belt aspirant preferred

Travel

Up to 20%

POSITION OVERVIEW

The Manager of Continuous Improvement & Process Discovery is a hands-on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end-to-end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner, more efficient models.

KEY RESPONSIBILITIES

Process Discovery & Improvement Execution

Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase.

Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams.

Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations.

Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes.

Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads.

Data Analysis & Performance Measurement

Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing).

Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization.

Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement.

Team Leadership & Analyst Development

Supervise and develop 2–4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching.

Guide Analysts through process mapping assignments and quality-check documentation for accuracy and completeness.

Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer.

Stakeholder Collaboration

Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy-in for improvements.

Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership.

Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline.

REQUIRED QUALIFICATIONS

Bachelor's degree in Engineering, Business Administration, Finance, Operations, or Supply Chain.

Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) – mandatory.

5–8 years of relevant experience in process improvement, operations, or business analysis.

Minimum 2–3 years in a GBS, Shared Services, SSC, or BPO environment.

Hands-on experience facilitating VSM, SIPOC, and Process Mapping sessions.

Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi).

Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools.

Demonstrated ability to manage multiple projects and stakeholders simultaneously.

PREFERRED QUALIFICATIONS

Six Sigma Black Belt certification or active pursuit.

Exposure to process mining tools (Celonis, UiPath Process Mining).

Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context.

Lean certification or Kaizen facilitation experience.

Experience in FMCG, CPG, or Kraft Heinz GBS environment.

COMPETENCIES & BEHAVIORS

Strong facilitation skills – ability to lead structured workshops with diverse, cross-functional participants.

Analytical mindset with a practical, results-oriented approach to problem solving.

Clear written and verbal communication; able to translate process complexity into simple documentation.

Collaborative team player who builds trust with operations teams and fosters a CI culture.

Detail-oriented with high standards for documentation quality and process rigor.

KEY PERFORMANCE INDICATORS

KPI

Target

DMAIC projects completed per year

≥ 4 closed projects / year

Process maps delivered (as-is + to-be)

≥ 10 per tower per year

On-time project milestone delivery

≥ 90%

Savings / efficiency contribution per project

> $100K average

Analyst performance rating (direct reports)

≥ Meets expectations, 100%

Stakeholder Satisfaction (Tower level surveys)

≥ 4.5 / 5

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .