Manager, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success based in United States.

This role leads a team of Customer Success Managers responsible for driving adoption, customer value, retention, and expansion across an enterprise customer portfolio. You will establish the operating rhythm for the team while ensuring consistent execution of account health, renewal, success planning, and expansion activities. The position combines people leadership with ownership of team-level customer and revenue outcomes. You will coach CSMs on executive engagement, value realization, strategic account planning, and identifying growth opportunities. Working closely with Sales, Product, Marketing, Professional Services, and Support, you will represent the customer voice and help resolve complex challenges. This is an opportunity to build a high-performing customer success organization while strengthening long-term customer relationships and business results.