Sophos

Manager, Customer Success (Enterprise)

Canada

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hirly's read of this role

Role family: Customer support
Seniority: Lead / management
Country: CA
Work mode: Remote-friendly
First seen by hirly: 18 Sept 2026

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the posting

Role Summary

This role will lead our Americas Customer Success team focusing on a highly scalable and efficient engagement model for a large volume of customers. The team will manage customer engagement throughout the customer lifecycle from deployment and adoption through renewal, ensuring satisfaction and maximizing customer value. The leadership role will play a key part in building out the team and its structure, working closely with other customer success teams, sales, operations, marketing, support, and product managers.

Original posting on Sophos's site ↗

Listed on hirly, a job board. hirly is not the employer: Sophos is hiring for this role.

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