Manager, DC Operations (Packing)

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• •Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• •We have the best team in the world and believe in paying competitively and rewarding high performance.
• •Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• •We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sales.
• •We are invested in your professional growth and provide access to ongoing training and career development programs.
• •We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• •Your comfort is key so it’s Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• •We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:

You have experience working in a multi-channel, highly automated Distribution Center, where you collaborate closely with a team of managers and lead your team to ensure service levels are met, quality standards are maintained, and costs are kept in alignment with organizational expectations. You are passionate about developing your team, fostering their growth, and inspiring them to reach their full potential. With a keen eye for detail, and a hands-on approach, you thrive in a continuous improvement environment and are driven by a commitment to exceeding customer expectations.

A Day in the Life:

The typical day is atypical.

Operational Management:

Lead planning and execution of departmental operations in a multi-channel environment to ensure cost and service goals are met; delivering quality service, high productivity, and acting as a role model

Monitor supply/demand forecasts and other key performance indicators to ensure adequate warehouse staffing and departmental capacities – adjusting as needed to ensure labor costs stay in line with actuals and/or plan

Partner with cross-functional partners to implement initiatives and department goals in support of corporate strategies and priorities

Lead and contribute to effective problem-solving as operational challenges arise using practical solutions and ensuring seamless execution

Ensure adherence to Company Policies and Standard Operating Procedures including 5S and safety

Monitor performance levels and quality standards utilizing observations and available KPIs such as LMS productivity results; hold team accountable to those standards

Work closely with Customer and Client Services to ensure customer inquiries are resolved quickly

Challenge the status quo and identify and action on opportunities for continuous improvement, with a goal of increasing efficiency, reducing costs, and enhancing the employee experience

Prepare and present reports on operational metrics, challenges, and strategies for improvement

Leverage your understanding of the end-to-end fulfillment process to effectively coordinate across departments and shifts to ensure timely processing of orders, accounting for upstream and downstream impacts of your department on overall completion

People Management & Leadership:

Manage supervisor(s) and team performance - providing guidance, coaching, performance management, and supporting growth and development to ensure a high performing team

Ensure consistency and fairness in the management of team members and adherence to company policies, practices and procedures

Partner with Talent team to manage employee concerns promptly – this includes performance challenges, employee relations, conflict resolution and corrective actions

Act as an Admired Leader - maintaining strong floor presence, approachability, awareness, and consistent connectivity and interaction with team members

Promote and exemplify Tory Burch Buddy Values - fostering and encouraging an open and positive work environment

You may also handle other duties and rotate to other departments as assigned to contribute to the overall success of the Distribution Center.

Additional Department Specific Requirements:

Inventory Control: Responsible for inventory accuracy through cycle counting, auditing, and reconciliation, minimizing discrepancies and supporting efficient operations

Packing: Responsible for accurate and efficient preparation of customer and retail/wholesale orders for shipment, including the verification of items, packaging items according to brand standards, quality control, and timely shipment preparation

Picking & Replenishment: Responsible for efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets

Receiving: Responsible for timely and accurate unloading, inspection, and put-away of inbound inventory while maintaining compliance with quality and safety standards

Returns: Responsible for efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction.

Shipping: Responsible for on-time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations

To Land This Role:

H.S. Diploma/G.E.D. required

Bachelor’s degree and/or equivalent related experience

5+ years of related experience in a distribution environment; 3+ years of people management/people leadership experience

Proven leadership skills with a willingness to lead by example, ability to motivate and inspire high performance, and experience managing team members at various performance levels

Strong interpersonal skills with an ability to build effective cross-functional relationships, navigate interactions with all levels of management, and maintain professionalism at all times

Excellent verbal and written communication skills with the ability to think strategically as well as tactically

Must have English proficiency (speaking and understanding)

Highly motivated with an entrepreneurial spirit and a hands-on approach to problem-solving

Strong math and analytical skills with the ability to identify key information and leverage data to support planning and decision making

Experience utilizing various types of warehouse equipment and a strong knowledge of Safety requirements

Strong experience using warehouse management systems and Microsoft Office suite.

Exceptional organizational and time management skills with ability to excel in a fast-paced, dynamic environment and balance and prioritize competing demands

Strong attention to detail and the ability be consistent