Manager - Facility

Job Title

Manager - Facility Job Description Summary

Job Description

BUSINESS LINE

Integrated Facilities Management

REPORTING TO

Operation Manager

A. Overall Facility Management

• •Act as the single point of contact (SPOC) for all facility-related matters
• •Ensure smooth day-to-day operations across all services
• •Drive SLA/KPI adherence and continuous service improvement
• •Manage client expectations and deliver high service standards

B. Technical Services Management

B.1 Operations & Maintenance

• •Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety)
• •Ensure 100% compliance to preventive maintenance schedules (PPM)
• •Handle breakdown maintenance with minimal downtime
• •Monitor critical equipment performance and uptime

B.2 Vendor & AMC Management

• •Manage all technical vendors and AMCs
• •Ensure SLA compliance and performance tracking
• •Validate service reports, work completion, and invoices

B.3 Compliance & Safety

• •Ensure statutory compliance (electrical, fire, lift, etc.)
• •Conduct safety audits, risk assessments, and mock drills
• •Implement emergency response procedures

C. Soft Services Management

C.1 Housekeeping (HK)

• •Ensure high standards of cleanliness and hygiene
• •Manage manpower deployment, attendance, and performance
• •Conduct periodic quality audits and inspections

C.2 Pantry / Cafeteria

• •Oversee pantry operations and service quality
• •Ensure hygiene, food safety, and service excellence
• •Arrange training and continuous improvement initiatives

D. Team Management & Leadership

• •Lead a team of technical staff, HK, pantry, Vendor management
• •Ensure adequate manpower planning, rostering, and backfilling
• •Conduct team training, performance reviews, and skill development
• •Drive discipline, motivation, and productivity within the team
• •Address grievances and ensure a positive work environment

E. Client & Stakeholder Management

• •Build strong relationships with client stakeholders
• •Conduct regular review meetings and present performance reports
• •Handle escalations, complaints, and feedback effectively
• •Ensure alignment with client standards and expectations

F. Financial & Commercial Management

• •Manage site budgets, OPEX, and cost control initiatives
• •Validate vendor invoices and billing accuracy
• •Identify cost-saving opportunities without compromising service quality

G. Reporting & Documentation

• •Prepare daily, weekly, and monthly MIS reports
• •Maintain records for audits, compliance, and operations
• •Utilize CAFM/IWMS tools for tracking and reporting

3. Key Skills & Competencies

• •Strong knowledge of MEP systems & facility operations
• •Expertise in managing soft services (HK, pantry, security)
• •Excellent team leadership and people management skills
• •Strong client handling and communication abilities
• •Knowledge of statutory compliance & safety standards
• •Financial management and cost control skills
• •Problem-solving and decision-making capability

4. Qualifications & Experience

• •Bachelor’s Degree in Engineering (Electrical/Mechanical preferred)
• •10–18 years of experience in Facility Management / IFM
• •Experience in managing corporate/commercial sites preferred

5. KPIs / Performance Metrics

• •SLA/KPI adherence (uptime, service quality, response time)
• •Client satisfaction score
• •Compliance and audit performance
• •Budget adherence and cost savings
• •Team performance and manpower stability

INCO: “Cushman & Wakefield”