Manager, Hospice House

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

• Role:
• The Hospice House Manager is responsible for direct oversight of all aspects of patient care provided by hospice house staff members twenty-four hours a day, seven days per week, including case management, fiscal accountability, risk, compliance, and personnel management.

• Qualifications:
• •Bachelor’s degree or higher in health related field or an equivalent combination of education and experience
• •Current license as RN in the state where the employee will be working or multi-state/compact nurse license
• •Minimum of three (3) years of nursing experience
• •Minimum of one (1) year of supervisory and/or management experience

• •Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023
• •Previous oncology, hospice or home health experience preferred
• •Intermittent Driver - Valid driver’s license and automobile insurance per Company policy
• •Demonstrated skills and ability in: fiscal accountability, communication (written and verbal), interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities
• •Ability to use equipment with visual and auditory mechanisms
• •Ability to physically access patient rooms and other areas of the Hospice House
• •Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• •Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

• Competencies:
• •Satisfactorily complete competency requirements for this position.

• Responsibilities of all employees:
• •Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• •Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• •Comply with Company policies, procedures and standard practices.
• •Observe the Company's health, safety and security practices.
• •Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• •Use resources in a fiscally responsible manner.
• •Promote the Company through participation in community and professional organizations.
• •Participate proactively in improving performance at the organizational, departmental and individual levels.
• •Improve own professional knowledge and skill level.
• •Advance electronic media skills.
• •Support Company research and educational activities.
• •Share expertise with co-workers both formally and informally.
• •Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

• Leadership Success Factors:
• •Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• •Initiative. Originate action to achieve goals.
• •Management Identification. Identify with and accept the problems and responsibilities of management.
• •Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• •Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• •Leadership. Use appropriate interpersonal styles and methods in guiding others.
• •Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• •Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

• Job Responsibilities:
• •Provides oversight to Hospice House operations 24/7.
• •Monitors Pyxis OverRide Reports and medication inventories to determine drug diversion.
• •Implements systems and processes to evaluate actual care delivered to patients compared to needs documented on the Plan of Care.
• •Schedules staff/provides coverage/assistance to department, as needed, and as acuity dictates to ensure continuity of care to all patients.
• •Facilitates seamless coordination of patients’ care between all parties, internal and external.
• •Monitors and provides feedback and direction on care plan documentation to staff members.
• •Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff.
• •Ensures timely documentation is present to support appropriate level of care for all patients.
• •Collaborates with other departments, i.e., teams, Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, other Hospice Houses and Patient Access/Admissions, to ensure all patient care needs are met.
• •Ensure timely attention to and effective solutions for customer concerns and complaints.
• •Performs other duties as assigned.

Compensation Pay Range:

$85,270.05 - $133,234.45

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/ .