Manager in Training

Description

SUMMARY:

Add a Little Adventure to your life! Shore Lodge Whitetail Club is the leading luxury resort and exclusive members club known for creating lifetime experiences for our Members and Guests, a pristine mountain hideaway located on the sandy shores of Payette Lake in McCall Idaho. Our employees enjoy an active and youthful lifestyle, come experience life in the Wilds!

The Shore Lodge Whitetail Club Manager in Training (MIT) program is a 1-year learning program, focused on immersing a manager in all aspects involved in managing a Forbes Recommended property and Members Club. The training takes place quarterly rotating through multiple departments, focusing on a different aspect of managing our business. The program trains the MIT on the necessary principles of management including creating the best in-class hospitality experience... Additionally, there is an opportunity for the MIT graduate to step into a Management Role within Shore Lodge Whitetail Club upon completion of the program.

WHAT YOU GET TO DO?

• •Work as part of the management team to ensure all departmental standards are exceeded.
• •Model, enforce, and provide direction and guidance to associates on proper service approaches and techniques to ensure guests and member needs, complaints, and issues are successfully resolved within company guidelines and standards.
• •Implement policies and procedures so that high quality is maintained.
• •Recommend improvements in operating procedures and working conditions.
• •Plan, direct and coordinate activities of workers to meet and/or exceed Forbes standards.
• •Assess economic trends and community needs. Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• •Ensure compliance with company policies and procedures and support the Shore Lodge Whitetail company mission, values, and standards of ethics and integrity by implementing related action plans; utilize and support our open-door policy; and provide direction and guidance on applying these in executing business processes and practices.

FOOD & BEVERAGE

Host/Hostess

• •Control the flow of the room, maintain proper rotation of sections for seating balance and guest satisfaction
• •Track guest origin, information, requests and communicate the information to servers
• •Respond to and confirm guest reservations, create accurate wait times and monitor waiting lists
• •Greet guest, directing them to their table, menu presentation and server expectations.
• •Conduct coat check prior to seating, presentation of menus and server introduction
• •Communicating to servers the guest details and preferences
• •Correctly taking room service orders and sharing with departmental personnel
• •Locate guests in the lounge and direct them to their assigned table, monitor bar transfers
• •Clean service areas, restock service stations, complete side-work and assist other team members as needed.
• •Utilize checklists to prepare the restaurant for opening and closing.

Barista / Barback / Bartender

• •Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, teas and specialty drinks as well as menu items, such as sandwiches or salads, slice fruits, vegetables, desserts, or meats.
• •Clean and sanitize work areas, utensils and equipment, clean service or seating areas, take out garbage.
• •Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
• •Describe menu items to customers and suggest products that might appeal to them.
• •Order, receive and stock supplies and retail products.
• •Provide customers with product details, such as coffee blends or preparation descriptions.
• •Weigh, grind and pack coffee beans for customers, wrap, label and date food items for sale.
• •Create appealing signage to advertise products or events.
• •Demonstrate the use of retail equipment, such as espresso machines.
• •Clean glassware, bar and table surfaces, and other service areas, prepare and maintain garnish inventory.
• •Restock bar with ice, garnishes, liquor, wine, beer, etc.
• •Learn cocktail preparation, pour wine and beer meeting Shore Lodge Specifications

Service Attendant

• •Set and clear tables, welcome guests, provide water service
• •Prepare orders, verify appropriate silverware and condiments as needed, place on the tray in a way that is appealing and secure for delivery.
• •Complete payment processing for orders, including delivery of the check and verifying payment method.
• •Stock side stations with proper amounts of silverware, glasses, cups, napkins, etc.
• •Expedite guest requests by delivering to guests as needed.
• •Conduct hall sweeps, collecting used dishes from rooms, beach and spa and respond to additional guest requests.

Server

• •Greet guests and present specials, share your enthusiasm for the culinary world, wine and spirits
• •Take orders and deliver food and beverage accurately and timely, consistently checking for quality
• •Up-sell Food and Beverage options by making well Informed and eloquent suggestions.
• •Check in on patrons to be sure their meals are exceeding expectations and take action to correct any issues
• •Calculate chit accurately, complete payment processing for orders, including delivery of the check and verifying payment method.
• •Diplomatically communicate with all serving and back of house teams, acting as a team
• •Assist with opening and closing procedures.
• •Clean service areas, restock service stations, complete side work and assist other team members as needed.
• •Support and participate in other duties as determined necessary by F&B Management

Assistant Restaurant Manager

• •Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
• •Effectively manage the restaurant in the absence of the Restaurant Manager
• •Manage operations with passion, integrity, and knowledge while promoting the culture and values of Shore Lodge Whitetail Club
• •Provide direction and training to shift leaders, and staff to achieve restaurant goals
• •Consistently review staff to identify problems, concerns, and opportunities for improvement
• •Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
• •Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
• •Solicit guest feedback to understand the needs and wants of customers
• •Coach staff on guest services principles and practices
• •Assist in new menu implementation
• •Support creative solutions to areas of improvement
• •Assist in conducting staff and daily pre-shift meetings
• •Recognize and act on strengths and weaknesses of team members, implement strategies with manager to train for areas of improvement and recognize and reward success

LODGING

Front Desk

• •Answer multiple phone lines and direct calls resort wide as necessary.
• •Assist with room reservations, check in/out procedures and lodge/club orientation.
• •Process accurate reservations from incoming calls, prepare guest folios, keys, and applicable information for next day arrivals.
• •Assist dissatisfied guests, understanding the situation and mediate acceptable solutions.

Night Audit

• •Operate as a command center for night emergency contingencies; schedule and execute wake up calls upon request.
• •Review and complete daily reports, logs, and closing reporting as necessary.
• •Act as a liaison with Shore Lodge Security to make sure Resort and guests are safe and secure.
• •Complete billings at end of guest stays, com