Manager, Marketing, Stores

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Job Title: Manager, Store Marketing – North America Marketing, Consumer Experience

Overview

The Manager, NA Store Marketing, plays a key role in creating immersive, Gen Z–driven experiences that strengthen brand engagement and loyalty. The position oversees store marketing & events with the North America Retail and Outlet stores, ensuring alignment with brand standards and delivering innovative activations.

You’ll collaborate cross-functionally with internal and external partners, lead and manage multiple projects end-to-end, be responsible for budget tracking and forecasting, event reporting, and ensuring every touchpoint feels on-brand, thoughtful, and memorable.

The position reports to the Senior Manager of Store Manager within the North America Marketing team and works cross-functionally within the North America Marketing team, North America Buying, Global PR/VIP, Global Events, Production, Creative, 3D Design, amongst other stakeholders, as well as external partners such as agencies, vendors and talent.

Roles/Responsibilities

Store Event Execution

Analyze Gen Z consumer behavior and emerging cultural trends to create and implement targeted initiatives that drive store traffic, strengthen brand relevance, and grow Gen Z customer acquisition.

Collaborate with Global to ensure seasonal campaigns are executed across retail and outlet stores using the toolkit.

Monitor day-to-day planning and logistics for events, from concept through execution and post-event recap.

Partner with clientele and store ops to ensure event is supported cross functionally.

Project & Vendor Management

Own relationships and communications with external vendors and partners.

Monitor timelines, budgets, run-of-show documents, and production schedules (internal and external).

Coordinate with external vendors, agencies, venues, and production partners to deliver high-quality experiences.

Lead contract management, invoicing, and budget tracking.

Cross-Functional Collaboration

Partner closely and develop relationships with Global Marketing, Talent, PR, Social, Retail, Visual Merchandising, and Creative teams to ensure integrated execution.

Support alignment between experiential initiatives and broader brand campaigns.

Measurement & Reporting

Review post-event reporting, including recaps, performance metrics, learnings, and recommendations.

Evaluate experiential ROI and identify opportunities for optimization.

Determine next steps for programs/initiatives based on key learnings.

Visual Elements

Work closely with VM to ensure seasonal and evergreen elements for stores are supported such as signage/clings, LED screens and barricades.

Support with artist integration when necessary.

Store Relations

Work closely with Store Operations to ensure communication tools are updated regularly.

Lead relationships and communications with store teams.

Mall Marketing + New Store Opening

Stay connected with key external partners to ensure we are maximizing free opportunities within new markets as well as existing.

Partner with internal teams to review traffic metrics and connect with key mall marketing partners to see if we can support with paid placements if needed.

Organize marketing ahead of new store openings such as geo-target email communications, grand opening events, signage and artist intergration.

Qualifications

5-8 years of experience in brand experiential, events, or integrated marketing (agency or in-house).

Experience leading/spearheading programs, proving effective communication across channels/partners, efficiency in time management, and drive for results.

Experience working with a large team, cross-functionally and collaboratively.

Experience working with external partners in the form of a brand partnership or external agency.

Strong project management skills with the ability to juggle and lead multiple initiatives at once.

Experience managing live events, pop-ups, or brand activations from concept to execution.

Detail-oriented, organized, and proactive with excellent follow-through.

Strong communication and interpersonal skills; comfortable working cross-functionally.

Strong presentation skills; comfortable building decks, presenting decks/ideas/concepts in a concise effective way, leading meetings with clear goals.

Willingness to travel and work nights/weekends as needed for events.

Preferred Skills & Attributes

Creative thinker with a solutions-oriented mindset.

Ability to influence and collaborate across multiple teams and external partners.

Comfortable in fast-moving, high-expectation, ambiguous environments.

Motivated, proactive, autonomous.

Proficiency in Microsoft Office Programs.

#LI-SG2; #LI-HYBRID

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Our Competencies for All People Managers
• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pus