Manager of Endpoint Client Services

Job Title

Manager of Endpoint Client Services

Agency

Tarleton State University

Department

Client Services

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Staff

Job Description

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Manager of Endpoint Client Services in the Division of Information Technology . As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco , along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville , where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere.

No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

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Important Immigration Information:

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

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The Manager of Endpoint Client Services, under the general direction of the Director of Client Services, deploys and manages multiple large and complex IT projects or operations in support of enterprise-level strategy. Performs limited specialized technical duties in support of enterprise-wide computing projects or operations. The Manager is responsible for leadership and direction for IT customer service and endpoint asset management for the campus. This position leads a team of developing professionals who support the technology customer experience throughout campus. This individual promotes quality, efficiency, and a high level of customer service in all interactions. This individual is a self-motivated team player who effectively works with technical and non-technical customers, team members, and outside individuals to achieve the goals of the unit. The Manager supports responsible use of university-approved artificial intelligence (AI) tools and automation to improve endpoint support and operational processes.

In-office position in Stephenville, Texas, with work hours of Mon-Fri; 8 AM-5 PM or as work requirements indicate, which may include after-hours or late hours as needed. Serves as a Campus Security Authority (CSA).

Security Designation: This is a CJIS Level 3 security-sensitive position and requires a Criminal Justice Information System fingerprint background check and applicable CJIS training.

Essential Duties and Responsibilities:

· Manages IT project portfolios and the alignment of resources and staffing for the successful operation of the unit, achievement of the Division and University mission, and the agency’s strategic goals and objectives.

· Collaborates with other System IT executive leaders and IT executive leaders to formulate effective IT policies and procedures.

· Leads a support team that provides executive consultation to the President’s Office and associated Cabinet Offices.

· Manages centralized and embedded technical support staff in establishing relationships with the customer base to prioritize needs and identify solutions. May manage relevant IT projects to support the University and its strategic plan. Engages with customers, other University offices, and vendors.

· Expands education, training, and professional development offerings related to office computing tools to grow customer technical skills and knowledge. Effectively communicates IT services and initiatives to the campus community.

· Oversees staff in leading the life cycle process of University-owned computer equipment, including procurement for technology needs, new technology evaluation, recommendation, deployment, data backup, access to applications, support, and removal of technology from service.

· May engage in negotiations with software and hardware vendors to best meet the needs of the University, continually seeking opportunities for overall cost savings and implementing efficient processes.

· Leads staff toward the successful completion of department goals and initiatives. Challenges staff to progress in their professional development goals while providing opportunities for staff growth based on their strengths. Provides guidance on responsible use of approved AI-assisted tools, including protection of sensitive information and verification of generated content.

· Participates in industry research, workshops, and related continuing education activities.

· Strategically and responsibly manages resources. Recommends and presents staffing and budgeting matters effectively to the Director of Client Services.

· Coordinates policies and procedures with other IT units to ensure responsiveness, quality of service, and cost-efficiency.

· Uses university-approved AI tools, where appropriate, to identify recurring endpoint support issues, analyze service and asset management trends, and recommend improvements to workflows and processes. Reviews AI-generated findings for accuracy and protects sensitive information in accordance with University requirements.

· Ensures compliance with all University, System, and state policies, security requirements, and applicable Texas Administrative Code provisions and laws related to the management of endpoint systems, including requirements governing approved AI-assisted activities.

Minimum Qualifications

Required Education and Experience:

· Bachelor’s degree in applicable field or equivalent combination of education and experience.

· 7 years of related experience.

Knowledge, Skills, and Abilities:

· Knowledge of word processing, spreadsheet, and database applications.

· Knowledge of strategic thinking and planning, including creativity and innovation, design theory, advanced systems theory, project portfolio management, strategic change management, risk management, strategic disaster recovery and business continuity, ROI analysis, integrating solutions, leveraging strategic resources, strategic partnering, conflict management, advanced change management, and strategic leadership, including developing discipline-specific expertise in others, emotional awareness, enterprise-level policies, and advanced budgeting.

· Strategic industry-related skills, including in-depth knowledge of the global IT industry and trends, advanced knowledge of IT security regulations, and advanced knowledge of emerging IT industry issues.

· Ability to multitask and work cooperatively with others.

· Excellent written communication, analytical, interpersonal, and organizational skills.

· Ability to m