Manager of Guest Technology and Wi-Fi

• It's fun to work in a company where people truly BELIEVE in what they're doing!
• We're committed to bringing passion and customer focus to the business.

Address:

• 980 Hammond Dr. Ste 500
• Atlanta, Georgia 30328

Position Responsibilities: Essential

Wireless Network & Aruba Central Administration

• •Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting.
• •Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity.
• •Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference.
• •Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies.

Wi-Fi Service Management

• •Own end-to-end reliability and user experience of guest Wi-Fi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance.
• •Partner with property teams to troubleshoot escalated guest Wi-Fi issues quickly and professionally.
• •Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume.

IoT Integrations & Network Enablement

• •Support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.).
• •Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality.
• •Collaborate with development and operations teams to validate device interoperability, performance, and supportability before large-scale rollout.

Project Management & Delivery Leadership

• •Lead wireless, IoT, and telecom projects.
• •Manage project plans, milestones, and rollout playbooks for multi-site deployments.
• •Coordinate cross-functional stakeholders to ensure smooth execution.
• •Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests.
• •Produce clear executive-ready updates on progress, blockers, costs, and outcomes.

Vendor / MSP / Telecom Oversight

• •Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners.
• •Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines.
• •Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties.
• •Maintain accurate vendor documentation, inventories, pricing, and escalation paths.

Documentation, Standards, and Continuous Improvement

• •Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation.
• •Track recurring incidents and implement root-cause fixes to reduce downtime.
• •Recommend upgrades, tooling, and architecture improvements to support growth and modernization.

Essential Skills/Credentials/Experience/Education

• •Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field.
• •5+ years working in network operations, wireless infrastructure, or enterprise IT roles—ideally managing multi-site or distributed properties.
• •Aruba Central solutions certifications
• •Deep understanding of RF design, VLAN configurations, LAN/WAN troubleshooting,
• •Experience with vendor management, including MSP management and telecom oversight.
• •Excellent communication skills with the ability to translate technical issues for non-technical audiences.
• •Aruba certifications (ACMA/ACMP/ACSP or equivalent).
• •Familiarity with NAC / zero-trust segmentation and network security best practices.
• •Experience with captive portals, PMS integrations, or Wi-Fi analytics platforms.
• •Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder-management skills.
• •Must be able to read, speak, understand, and write the English language.
• •Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday.
• •Ability to effectively solve problems/conflicts and provide creative and effective solutions
• •Ability to delegate and manage multiple operations effectively
• •Ability to assess the operational effectiveness of project managers, field personal and contractors
• •Possesses written and oral communication skills to support decisions and recommendations
• •Ability to analyze and interpret technical materials accurately and effectively
• •Strong team philosophy
• •Strong Analytical and Communication Skills
• •Organized mindset as it relates to project management
• •Self-motivated, detail oriented with strong time management skills
• •Proactive individual who can perform stand-alone activities as well as work effectively in a collaborative team
• •Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact.
• •Supports a multi-property hospitality environment, with remote diagnostics and site visits.
• •Some off-hours work may be required for upgrades, cutovers, or outage response.
• •Works closely with IT operations, property teams, security, and outside vendors.
• •undefined

Mental and Physical Demands

Work Environment:

Typical office environment – moderate noise level.

Physical Demands:

Indoor work with hard and carpeted surfaces

Must be able to remain in a stationary positon 50% of the time

This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.

Use of computer terminal, which requires extensive eye contact with a video display terminal.

• •The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.
• •Supports a multi-property hospitality environment, with remote diagnostics and site visits.
• •Some off-hours work may be required for upgrades, cutovers, or outage response.
• •Works closely with IT operations, property teams, security, and outside vendors.

Travel Demands:

This position requires approximately 50% travel; however, from time to time, and depending on the project, travel needs could change. The position will be physically located in the Atlanta office.