Manager Of In Store Experience

The Manager of In-Store Experience is responsible for executing the vision, strategy, and delivery of best-in-class associate and customer experiences across all retail locations. This role will oversee associate and customer initiatives, service standards, in-store engagement, and feedback systems to ensure consistent, high-quality service that drives satisfaction, retention, and sales growth.

• Key Responsibilities
• •Team Leadership & Development – Lead and develop the team by setting priorities, delegating work, coaching, and driving accountability for results.
• •Associate & Customer Experience Strategy – Develop and execute strategies that improve the associate and customer experience, strengthen service standards, and drive consistent execution across stores.
• •Customer Insights & Experience Improvement – Lead customer feedback, reporting, and listening programs through the Qualtrics platform; ensure customer concerns are addressed appropriately, identify trends and opportunities, and translate insights into actionable improvements.
• •Recognition Programs – Manage Store and Field recognition programs, including reporting, communications, awards, and fulfillment.
• •Store Compliance, Safety & Regulatory Programs – Support store-facing safety, regulatory, and compliance programs, ensuring processes are executable while supporting a safe, positive, and consistent in-store experience for associates and customers.
• •Cross-Functional Leadership & Field Execution – Serve as the voice of associates and customers across the organization, partnering with Operations, HR, Marketing, Safety, Digital, and other teams to simplify processes, remove friction, and improve the end-to-end store experience

• Qualifications
• •Bachelor’s degree in business, Marketing, Retail Management, or related field; MBA preferred.
• •5 years of experience in customer experience, retail operations, or related field, with 3 years preferable 3 years in a leadership role.
• •Strong analytical skills and experience working with data, insights, and reporting tools.
• •Excellent communication, leadership, and cross-functional collaboration skills.
• •Passionate about creating outstanding associate and customer experiences and driving brand advocacy.
• Preferred Experience
• •Familiarity with NPS, CSAT, or VOC (Voice of Customer) methodologies.
• •Proven track record of improving associate and customer satisfaction and loyalty metrics across retail environments.
• Working Conditions
• •Fast-paced, collaborative environment requiring adaptability and strong time management.

Start Rate = $115,000 - 129,000 based on experience plus 20% bonus and equity.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and

an employee stock purchase plan.

• Our success is a team effort —
• when we reach our goals, you’ll be eligible for a yearly bonus!

• Your Perks and Benefits:
• We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
• •Employee Assistance Program
• •Retirement plans with matching contribution
• •Employee Stock Purchase Program
• •Educational Assistance
• •Access to PerkSpot, an employee discount platform for goods and services
• •And much more!

• Who We Are:
• At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
• We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.

Join our team today and discover The Value of You.

• Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

Compliance

Dollar Tree