Manager of Operational Excellence

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Manager of Operational Excellence

The Manager of Operational Excellence is responsible for driving operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution excellence. This role partners closely with regional and functional leadership to assess operational performance, identify root causes of underperformance, and implement targeted strategies that improve census growth, operational efficiency, financial outcomes, and care delivery execution. The Manager will lead deep operational diagnostics, develop sustainable process improvements, and establish accountability mechanisms that ensure measurable and lasting results. Success in this role requires strong analytical and problem-solving capabilities, operational credibility in the field, and the ability to translate complex data into actionable strategies and disciplined execution.

• •Analyze key performance drivers, including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
• •Identify emerging operational risks and proactively implement mitigation strategies to minimize disruption and maintain organizational performance.
• •Lead change management efforts to support adoption of new operational processes, technologies, and performance initiatives across Crossroads centers.
• •Conduct root cause analyses to uncover underlying operational issues and develop sustainable corrective action plans.
• •Drive accountability through routine performance scorecards, operational reviews, and metric-based management practices.
• •Recommend and implement process automation opportunities to improve operational efficiency and reduce administrative burden.
• •Ensure operational practices align with organizational policies, regulatory requirements, and quality standards.
• •Analyze key performance drivers, including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
• •Mentor and support operational leaders in developing performance improvement capabilities and operational best practices.
• •Assist in the integration and operational stabilization of newly acquired clinics, programs, or service expansions.
• •Collaborate with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.
• •Develop executive-level presentations, business cases, and operational summaries to support strategic planning and leadership decision-making.
• •Design and implement structured performance improvement initiatives with defined timelines, measurable outcomes, and clear accountability.
• •Develop scalable playbooks, SOPs, and operational documentation that strengthen organizational discipline and support continued growth.
• •Champion a culture of continuous improvement, operational excellence, and accountability throughout the organization.

Schedule

This role will be remote but will travel on average quarterly to corporate office (Greenville, SC) or as needed for projects.

Education and Experience requirements

• •Bachelor’s degree required
• •PMP certification highly preferred
• •MBA, MHA, MPH, or related field highly preferred
• •3-6 years of healthcare operations experience required (in a similar role with a healthcare company- management consultant, project manager, program manager, process manager)
• •Eastern or Central Time Zone required
• •Experience working with private equity firms or within a private equity-backed organization highly preferred.

Benefits Package

• •Medical, Dental, and Vision Insurance
• •PTO
• •Variety of 401K options including a match program with no vesture period
• •Annual Continuing Education Allowance (in related field)
• •Life Insurance
• •Short/Long Term Disability
• •Paid maternity/paternity leave
• •Mental Health Day
• •Calm subscription for all employees