MANAGER OF PAYER RELATIONS & STRATEGIC PARTNERSHIPS

ABOUT ROCKET DOCTOR

Rocket Doctor is a digital health platform and marketplace that breaks down obstacles limiting access to quality, comprehensive, and cost-effective healthcare. Our proprietary software equips doctors with the tools to run successful independent practices in virtual and hybrid in-person models of care, enabling them to provide tailored support to patients in any environment.

Leveraging large language models, AI/ML and wireless medical devices, Rocket Doctor is bridging the healthcare divide, connecting patients to equitable and accessible healthcare regardless of age, location, or financial status.

We believe that every person deserves equal access to quality healthcare and are looking for a team member who is motivated to learn, grow, and innovate, while making a meaningful difference.

Notable Highlights:

We recently joined the team at Treatment.com AI, becoming a publicly-traded company in the Spring of 2025 (AIDR.CN).

More than 400 practicing MD’s and approaching 1 million patient visits across Canada.

New partnership with Toronto Metropolitan University School of Medicine to allow physicians to gain faculty positions and take on learners

Partnerships with multiple communities and rural hospitals in BC, Alberta and Ontario.

This is your opportunity to join our rapidly growing start-up early, so we can work together to bring high-quality care to millions of patients across the country.

DESCRIPTION:

The Manager of Payer Relations & Strategic Partnerships will work closely with Rocket Doctor’s CEO and leadership team to manage, strengthen, and expand relationships with health insurance plans across the United States.

This role will focus on supporting existing payer partnerships following contract execution, ensuring successful implementation, monitoring patient utilization and program performance, and identifying opportunities to expand Rocket Doctor’s services within each health plan.

The Manager will serve as the primary relationship manager for assigned payer accounts, developing strong connections with health plan representatives, understanding their priorities, and ensuring Rocket Doctor consistently demonstrates its value through reliable service delivery, data-driven reporting, and measurable patient outcomes.

Working closely with Rocket Doctor’s clinical, operations, finance, and technology teams, this individual will help translate patient utilization data and operational performance into meaningful insights for payer partners.

The ideal candidate combines strong relationship management skills, healthcare industry knowledge, analytical capabilities, and a commercial mindset, with a passion for improving healthcare access through innovative technology.

Key Responsibilities

Payer Relationship Management

Serve as the primary point of contact for assigned U.S. health plan partners following contract execution.

Develop and maintain strong professional relationships with payer representatives, including network management, provider relations, clinical operations, and executive leadership.

Establish regular communication with payer partners, including scheduled check-ins, performance reviews, and strategic planning meetings.

Develop a thorough understanding of each payer’s organizational structure, priorities, patient populations, and business objectives.

Represent Rocket Doctor professionally in payer meetings, conferences, and partnership discussions.

Proactively identify and address payer concerns, ensuring timely communication and resolution of operational challenges.

Build long-term, trusted relationships that support payer satisfaction, contract retention, and continued partnership growth.

Data Analytics & Performance Reporting

Work closely with Rocket Doctor’s clinical, operations, finance, and technology teams to collect, analyze, and organize data relating to patients seen through each payer partnership.

Develop and maintain regular payer performance reports and dashboards, tracking key metrics

Prepare monthly and quarterly performance reports for payer representatives and Rocket Doctor leadership.

Translate complex clinical and operational data into clear, actionable insights demonstrating Rocket Doctor’s value to payer partners.

Identify trends, gaps in care, and opportunities to improve patient engagement, utilization, and healthcare access.

Collaborate with internal teams to ensure data accuracy, consistency, and compliance with applicable privacy and contractual requirements.

Industry Knowledge & Innovation

Maintain an active understanding of the U.S. healthcare insurance landscape, including commercial insurance, Medicare Advantage, Medicaid managed care, and other payer models.

Stay informed about developments in virtual care reimbursement, payer-provider partnerships, value-based care, and digital health.

Understand key payer priorities, including network adequacy, healthcare access, quality improvement, patient satisfaction, and cost containment.

Identify opportunities for Rocket Doctor to demonstrate measurable value to payer partners through improved access, efficient service delivery, and innovative models of care.

Provide feedback to Rocket Doctor’s leadership team on emerging payer needs, market trends, and potential service opportunities.

DUTIES / REQUIREMENTS:

4–7 years of experience in healthcare account management, payer relations, strategic partnerships, provider relations, or a related healthcare business development role.

Previous experience working directly with U.S. health insurance plans, in particular medicaid, medicaid managed care organizations, medicare and/or healthcare organizations serving payer populations.

Demonstrated ability to build and maintain strong professional relationships with healthcare executives, health plan representatives, and operational stakeholders.

Experience managing existing client or payer accounts, with demonstrated success in account retention, relationship development, and business growth.

Strong understanding of the U.S. healthcare system, including commercial insurance, Medicare Advantage, Medicaid managed care, and payer-provider relationships.

Experience collecting, analyzing, and presenting healthcare utilization, operational, or financial performance data.

Strong proficiency with Microsoft Excel, PowerPoint, and reporting or data visualization tools.

Experience preparing and delivering professional presentations, performance reports, and business reviews to external partners.

Excellent written and verbal communication skills, with the ability to translate complex information into clear, actionable recommendations.

Strong organizational and project management skills, with the ability to manage multiple payer relationships, priorities, and deadlines.

Possess strong business acumen and the ability to identify opportunities for revenue growth and partnership expansion.

Be organized, positive, professional, and relationship-oriented. The Manager of Payer Relations is a representative of Rocket Doctor and is expected to maintain the highest standards of professionalism when interacting with payer partners, patients, physicians, and Rocket Doctor staff.

Be passionate about increasing access to care for patients in need across the United States.

Maintain professional and respectful relationships with all Rocket Doctor staff and external partners.

Ability to work remotely, seek new challenges, and be self-motivated to build and develop a rapidly growing start-up.

Preferred Qualifications:

Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, Finance, or a related field. MBA, MHA, MPH, or equivalent advanced degree is an asset.

Previous experience working for or directly with a U.S. health insurance company, managed care organization, digital health company, or physician services organization.

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