Manager - Offer Quality

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be based at Ahmednagar Factory for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation: Deputy Manager / Manager- Offer Quality

Location : Ahmednagar

Qualification : BE (Electrical)

Experience : 5 years to 8 years

Key Deliverables / Key Responsibilities/Deliverables (Min 4 need to be filled in decreasing order of importance)

Offer Quality Management

• •Ensure end-to-end quality and reliability of launched offers throughout their operational lifecycle.
• •Support the development and execution of offer quality strategies, processes, and improvement initiatives.
• •Monitor offer performance to identify quality risks, reliability concerns, and customer-impacting issues.
• •Contribute to achieving customer satisfaction, reliability, and quality objectives .

Performance Monitoring & Analytics

• •Analyze field performance data, warranty data, service reports, customer feedback, and operational metrics.
• •Monitor failure modes and reliability trends to proactively identify emerging quality concerns.
• •Track and report key quality and reliability indicators, including Mean Time to Failure (MTTF), failure rates, and defect trends.
• •Assess qualitative and quantitative data to support informed decision-making and continuous improvement.

Failure Investigation & Problem Solving

• •Investigate surveillance test failures, customer complaints, and field quality issues.
• •Perform root cause analysis using structured problem-solving methodologies.
• •Identify systemic issues and recommend sustainable corrective actions.
• •Support verification of solutions to ensure long-term effectiveness and risk reduction.

Corrective and Preventive Actions (CAPA)

• •Assign corrective and preventive actions to relevant stakeholders and functional teams.
• •Track action plans through closure and verify implementation effectiveness.
• •Ensure timely resolution of quality issues and escalation of critical concerns when required.
• •Facilitate cross-functional collaboration to eliminate recurring quality problems.

Continuous Improvement

• •Establish feedback loops between customers, service teams, manufacturing, engineering, and product management.
• •Share quality insights, lessons learned, and best practices across the organization.
• •Drive initiatives aimed at improving offer robustness, reliability, and customer experience.
• •Support process improvements that enhance quality performance and operational efficiency.

Compliance and Quality Governance

• •Ensure adherence to company quality standards, processes, and compliance requirements.
• •Maintain accurate records, reports, and documentation related to offer quality activities.
• •Participate in audits, reviews, and quality assessments as required.
• •Support continuous improvement of quality management systems and methodologies.

Required Knowledge, Skills & Competencies

Technical Skills

• •Knowledge of quality engineering, reliability engineering, and lifecycle quality management principles.
• •Understanding of root cause analysis and corrective action methodologies.
• •Experience with data analysis, trend analysis, and performance monitoring techniques.
• •Knowledge of quality tools such as FMEA, CAPA, 8D, Pareto Analysis, Fishbone Diagram, and Statistical Analysis.
• •Familiarity with quality management systems and continuous improvement methodologies.

Behavioural Competencies

• •Customer-focused mindset.
• •Results-oriented approach.
• •Continuous improvement and learning attitude.
• •Attention to detail and commitment to quality excellence.
• •Ownership and accountability for deliverables.

Key Performance Indicators (KPIs)

• •Customer complaint reduction.
• •Field failure rate reduction.
• •Improvement in Mean Time to Failure (MTTF).
• •CAPA closure effectiveness and timeliness.
• •First-pass resolution rate of quality issues.
• •Reliability and quality performance metrics.
• •Customer satisfaction and quality score improvements.
• •On-time completion of quality improvement initiatives.

What's in it for me?

Education

• •Bachelor's Degree in Electrical Engineering,
• •Experience

Typically 3-6 years of experience in Quality Engineering, Reliability Engineering, Product Quality, Manufacturing Quality, or related functions.

Experience in analyzing field performance data and driving quality improvement initiatives preferred

Bring your quality expertise to a team that's ready to welcome you - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.