Manager on Duty

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• •Competitive health & wellness benefits, 401(k) & company match
• •Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• •Training & Development opportunities, career growth
• •Tuition Reimbursement
• •Pet Insurance
• •Complimentary meals in Team Member Café while working
• •Team Member Hotel Rates, other discounts, perks and more
• •Benefits are subject to eligibility and may vary by position

What We’re Looking For :

A confident and service-driven Manager on Duty who will lead the guest services team with poise and professionalism. As the senior leader during your shift, you’ll ensure every guest interaction reflects Loews Hotels’ commitment to excellence. From managing operations to resolving challenges in real time, you’ll be the go-to resource for creating seamless experiences that leave lasting impressions.

Who You Are :

Natural Leader : You inspire and motivate teams, fostering collaboration and positivity in every interaction

Guest Experience Champion : You anticipate needs and deliver personalized service that exceeds expectations

Clear Communicator : You engage with guests and team members with confidence, clarity, and professionalism

Decisive Problem Solver : You thrive under pressure, making sound decisions quickly and effectively

Organized Multitasker : You manage competing priorities with precision and efficiency in a fast-paced environment

Veterans and military spouses are encouraged to apply

What You’ll Do :

Manage hotel operations as the senior leader during assigned shifts, ensuring smooth and efficient service delivery

Lead and support guest services teams to deliver exceptional experiences aligned with Loews Hotels’ standards

Oversee payroll functions for assigned team members, including scheduling, timecard edits, and time-off approvals

Monitor, communicate, and resolve guest issues promptly, developing strategies to enhance satisfaction and loyalty

Serve as the primary contact for internal and external inquiries during your shift

Coordinate VIP services, including escorting VIP guests and managing special requests

Conduct regular rounds of guest areas, including recreational spaces, food and beverage outlets, and event venues

Collaborate with Security and emergency personnel as needed to ensure guest and team member safety

Prepare daily operational reports for management, highlighting performance and guest feedback

Handle emergencies with professionalism, prioritizing safety and security

Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Required to attend all mandatory training sessions and meetings

Perform other duties as assigned

Your Qualifications Include :

Bachelor’s Degree or relevant work experience required

Minimum of two (2) years guest service experience in hotel hospitality required

Minimum one-year (1) guest service leadership role required

Experience with previous Property Management System, preferred Opera System

Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred

Ability to stand and walk for long periods of time required

Who You’ll Supervise :

Front Desk Team

Guest Service Team