Manager, Operational Risk, Regulatory Compliance & Business Continuity

Job Description

The GRM BUORM Centre of Excellence, aligned under the GRM Chief Operations Office (COO) structure, is a centralized execution hub responsible for delivering first-line operational risk, regulatory compliance, and business continuity activities in support of RBC's Operational Risk Management Framework. The team operates as a shared service supporting GRM Business Units and Functions globally, with a focus on ensuring consistency, quality, and timeliness of critical compliance processes.

Working hours : 9.00AM -6.00PM

What will you do ?

A. Operational Risk Management (ORM) Activities

• •Risk Record Management
• •Support creation, maintenance, and accuracy of risk records in Archer in alignment with RBC's Enterprise Information Management (EIM) standards
• •Ensure assigned risk records are updated on a timely basis and reflect the current risk landscape
• •Perform quality assurance activities to validate completeness and accuracy of risk data
• •Coordinate with GRM ORM advisors to remediate data gaps and support compliance with ORM governance requirements
• •Escalate data quality issues or compliance concerns to the Associate Director as required

• •Issue Record Management
• •Manage the complete lifecycle of assigned issue records in Archer (creation, maintenance, tracking, and closure)
• •Execute issue management procedures aligned with RBC's policies and timelines
• •Support escalation and resolution of outstanding issues with appropriate GRM stakeholders
• •Maintain issue tracking and contribute to monthly reporting and trending analysis for senior management visibility
• •Follow up with stakeholders to ensure timely resolution of assigned issues

• •EIM Migration & System Maintenance
• •Support the migration of Metric Stream issues to EIM (Q4 2026 initiative) by executing assigned tasks
• •Support the transition of issue management responsibilities as directed by the Associate Director
• •Maintain Archer system data quality and support system configuration updates as assigned
• •Report system issues or configuration concerns to the Associate Director

B. Regulatory Compliance Management (RCM) Activities

• •Global RCM Reporting Support
• •Gather and consolidate information from assigned GRM Business Units for quarterly RCM reports
• •Prepare supporting documentation including regulatory updates, control status, and issue summaries
• •Assist in ensuring reports meet quality standards and submission timelines
• •Support compilation of data and trends for escalation to GRM COO and regulatory stakeholders

• •Horizon Scanning & Regulatory Monitoring Support
• •Support global horizon scanning activities by executing assigned scanning tasks for assigned GRM units
• •Coordinate manual scanning for regulatory updates (temporary until CUBE system integration is complete)
• •Manage scanning for non-key regulatory updates not covered by CUBE system as assigned
• •Document and communicate regulatory updates to the Associate Director for review and distribution to RTOs

• •Trigger Event Assessments (TEAs)
• •Assist in preparation of TEA templates and execution of quarterly trigger event assessments for assigned GRM RTOs
• •Gather regulatory, control, and issue updates needed for TEA completion
• •Ensure TEAs are aligned with RBC's RCM governance and FCOP requirements
• •Support distribution of completed TEAs within defined timelines
• •Escalate completion issues or gaps to the Associate Director as required

C. Business Continuity Management (BCM) Activities

• •OSFI Remediation & BIA/BCP Renewal Support (through October 2027)
• •Support execution of OSFI remediation activities by assisting with Business Impact Analysis (BIA) and Business Continuity Plan (BCP) uplift requirements
• •Assist with quality control reviews at the 120-day mark of the renewal process:
• •Support review of incoming BIA/BCPs for gaps and areas requiring uplift
• •Document quality issues, missing documentation, and compliance gaps
• •Provide support to BCM advisors on remediation needs

• •Support stakeholder and scope validation at the 90-day mark:
• •Assist in confirming contributors and senior approvers on BIA/BCP documents
• •Support identification of secondary and orphaned teams in Workday missing from BIA scope
• •Assist in identifying organizational changes requiring incorporation into renewal discussions

Escalate completion delays or quality concerns to the Associate Director

• •Riskonnect System Maintenance Support
• •Support maintenance and updates to Riskonnect system supporting BCM activities
• •Report data quality issues or system configuration concerns
• •Assist with data accuracy verification as assigned
• •Support system improvements or enhancements as directed by the Associate Director

• •Functions BCM Reporting & Portfolio Management Support
• •Assist with tracking and scorecard systems to measure BCP renewal portfolio progress
• •Contribute to quarterly reporting on Functions BCM status
• •Gather and organize data for portfolio status reporting
• •Support identification of risks, bottlenecks, and resource constraints in the renewal program

D. Team Support & Collaboration

• •Team Collaboration & Support
• •Collaborate with team members to deliver ORM, RCM, and BCM activities
• •Support onboarding and mentoring of junior team members on assigned tasks and procedures
• •Share knowledge and best practices with colleagues to enhance team capability
• •Participate in team meetings and contribute to continuous improvement discussions

• •Performance & Quality Management
• •Execute assigned work with high attention to detail and accuracy
• •Meet productivity and quality standards established by the Associate Director
• •Seek feedback from supervisors and team members to enhance performance
• •Escalate quality concerns or blockers to the Associate Director promptly

E. Stakeholder Management & Collaboration

• •Support for GRM Leadership Engagement
• •Collaborate with the Associate Director in supporting ORM, RCM, and BCM strategic initiatives
• •Assist with gathering information and data to support management meetings and discussions
• •Communicate status updates and findings to assigned GRM stakeholders as directed
• •Support escalation of issues requiring senior management attention

• •Business Unit & Advisor Support
• •Collaborate with GRM Business Unit ORM, RCM, and BCM advisors on first-line activities
• •Provide assistance and clarification on policies, procedures, and best practices as assigned
• •Communicate timelines, expectations, and dependencies to support advisor work
• •Escalate unresolved issues and concerns to the Associate Director

• •Functions Leadership Support
• •Support Associate Director in partnering with Functions leadership on BCM renewal activities
• •Assist with communication of progress and recommendations on BIA/BCP renewal initiatives
• •Provide process guidance and quality feedback to Functions teams as directed
• •Support reporting and metrics sharing as required

• •Cross-Functional Communication
• •Participate in regular meetings and communications with key stakeholders as assigned
• •Assist with preparation of materials supporting management briefings
• •Communicate procedural updates and lessons learned to team members
• •Escalate communication gaps or misalignments to the Associate Director

F. Process Support & Continuous Improvement

• •Quality Assurance & Standards Compliance
• •Execute assigned work in compliance with RBC policies and quality standards
• •Identify and report quality issues or gaps requiring remediation
• •Provide feedback to team members on quality and process improvements
• •Escalate systemic quality concerns to the Associate Director

• •Process Standardization & Documentation Support
• •Support documentation of procedures, templates, and tools for ORM, RCM, and BCM execution
• •Assist with capturing lessons learned and best practices
• •Contribute to identification of process improvement opportunities
• •Support evaluation of process automation opportunities as assigned by the