Manager, Operations

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Posting Reason:

New Position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

Business Operations

# of Open Positions:

1

Faculty/Service - Department:

Administration Office, Faculty of Arts

Campus:

Main Campus

Union Affiliation:

N/A

Date Posted (YYYY/MM/DD):

2026/10/14

Applications must be received BEFORE (YYYY/MM/DD):

2026/10/26

Hours per week:

35

Salary Grade:

Non-Union Grade NM1

Salary Range:

$107,503.00 - $134,379.00

About the Faculty of Arts

The oldest and one of the biggest faculties at the University of Ottawa. The Faculty of Arts has evolved to be one of the leading faculties on campus. Now more than ever, the new economy needs thinkers, communicators, and creators. Whether you are interested in the Humanities, Languages and Literatures, or Fine and Performing Arts, the Faculty of Arts offers students an education for today's and tomorrow's workplace! The Faculty of Arts is dedicated to creating a diverse, equitable and inclusive environment for everyone.

Position purpose:

Reporting to the Chief Administrative Officer , the Manager, Operations, oversees and supports the Lead Officers, Administrative Support within the academic units of the Faculty of Arts, ensuring the efficient management of academic administration, and financial and HR operations. The role collaborates closely with department directors/chairs, and with all other branches of the faculty to align operations with faculty goals, standardize processes, and ensure compliance with institutional policies and regulations.

In this job, your responsibilities will include:

• •Team supervision and leadership: Oversees and supports all Lead Officer, Administrative Support, and their administrative staff as required. Sets objectives, reviews performance with department directors/chairs, and fosters professional development to build a strong, cohesive team. Participates in recruitment, onboarding, disciplinary and performance-related matters as needed. Monitors workload distribution for fairness and efficiency, and ensures consistent training across units, including the development and delivery of a shared training program. Maintains effective communication between administrative staff, department leadership, and faculty support units to ensure alignment and service quality. Provides operational backup support when necessary.
• •Obligations management: Oversees and monitors financial obligations to students across all academic units within the faculty. This includes ensuring that commitments are fulfilled in an accurate and timely manner and in accordance with collective agreements without creating unnecessary or unapproved obligations. To that end, maintains rigorous oversight of financial processes related to student Teaching Assistant contracts and, where appropriate, Research Assistant contracts. The Manager works closely with the Lead Officer, Administrative Support, and central administration to ensure alignment, consistency, and compliance with institutional policies, while fostering a coordinated and efficient approach to managing obligations to students.
• •Financial management: In collaboration with the Manager, Finance, oversees the administration of internally funded budgets, as well as various departmental special project budgets, ensuring compliance with institutional policies. Develops and evaluates business practices and tools to improve financial controls and operational efficiency. Ensures alignment between expenditures and budgets. Monitors and addresses overages and inconsistencies, to ensure compliance with institutional guidelines.
• •Process review and standardization: Leads the review and continuous improvement of administrative processes across academic units to ensure alignment, consistency, and operational efficiency. Develops and implements standardized practices that support equity, reduce duplication, and promote service excellence. Facilitates collaboration and resource sharing between units and ensures that all procedures comply with faculty and university policies, collective agreements, and applicable regulations.
• •Human resources management: In collaboration with the Vice-Dean, Governance and the Faculty’s HR Department, serves as the primary point of contact for academic unit staff on operational matters related to APTPUO and CUPE. Oversees the hiring processes for Teaching Assistants and Part-Time Professors, ensuring alignment with collective agreements and university policies. Reviews and approves contracts as needed, and ensures consistent, timely payroll verification across all academic units. Works proactively with the Payroll Administration employees, to resolve payroll issues and uphold compliance with applicable agreements and legislation.
• •Problem solving and advisement: Acts as a trusted resource and subject matter expert in resolving complex and sensitive operational issues within academic units. Works collaboratively with departmental staff, faculty leadership, and central university services to identify root causes and implement practical, sustainable solutions. Anticipates and addresses recurring challenges by refining systems, streamlining workflows, and embedding long-term improvements that support the academic and administrative mission of the faculty.
• •Academic operations: Ensures the effective and consistent execution of academic administrative processes across all units, supporting course delivery, academic planning, and student services in alignment with faculty and institutional policies. Collaborates with academic leadership and administrative managers to identify and resolve operational challenges that may impact on the academic mission.
• •Consolidation and reporting: Reviews and consolidates departmental reports for the managers of finance and HR as well as the CAO, ensuring accuracy and completeness. Monitors departmental budgets by analyzing historical performance and projecting future needs. Assess staffing levels and operational demands to optimize the use of financial, human and material resources. Follows-up on requests from faculty leadership, professors, students and other stakeholders. Ensures compliance with all administrative services (HR, finance, IT, marketing and facilities) by addressing inconsistencies and implementing corrective actions when required.
• •Collaboration with directors and stakeholders: Works with department directors/chairs to align administrative operations with faculty and departmental goals. Facilitates communication and collaboration across departments, faculty and central university units, including finance, HR, IT marketing and facilities, and central services.

What you will bring:

Bachelor’s degree in business administration or a related field;

Master’s degree is an asset is an asset

• •Minimum of 7 years of administrative experience in an academic setting
• •Minimum of 3 years of supervisory experience, preferably in a unionized environment
• •Strong knowledge of academic processes and governance within post-secondary education
• •Experience in interpreting and applying policies and collective agreements (including OSSTF, CUPE and APTPUO)
• •Demonstrated expertise in administrative management (ex., finance, HR, IT, marketing and facilities)
• •Skills in budget development and financial planning
• •Experience in project management and/or change management, with proven ability to lead process improvement initiatives
• •Strong decision-making and problem-solving skills
• •Ability to streamline operations, improve efficiency and foster collaboration across departments
• •Demonstrated ability to respect diversity and use inclusive behavior, responding with sensitivity and self-awareness to the unique needs of students and colleagues
• •Strong leadership, organizational and planning abilities
• •High emotional intelligence and the ability to manage conflict constructively
• •Excellent int