Manager People Operations

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

POSITION SUMMARY :

As the Shared Services Manager for People Operations, India, you will lead and scale Harness's India-based People Operations shared services function. You'll build, manage, and develop a team responsible for onboarding, offboarding, compliance administration, HRIS data integrity, and Workday operations, while serving as an India-based Workday super-user following our December 2026 go-live. You will also lead India-based coordination of U.S. H-1B and green card case administration, partnering closely with Harness' U.S. based People Operations team.

The ideal candidate is a player coach and combines proven people-management experience with genuine hands-on Workday expertise, is comfortable building scalable processes in an ambiguous, high-growth environment, and can represent India's operational needs to Harness’ global People Operations team and cross-functional stakeholders.

KEY RESPONSIBILITIES

Hire, lead, coach, and develop a growing India-based People Operations shared services team, setting goals, KPIs, and SLAs for ticket resolution and case management

Own end-to-end accountability for ticket SLA performance across the global ticketing system; build escalation procedures and reporting for leadership

Drive India employment-law compliance for People Operations processes, updating policies and procedures as regulations evolve

Ensure annual compliance training for the India location

Partner with Talent Acquisition, Talent Management, and IT leadership to design and continuously improve onboarding and offboarding processes for India-based new hires and interns

Own HR data integrity strategy within Workday, partnering with the broader People Operations team on India-specific configuration

Serve as the senior India-based Workday super-user following go-live: lead troubleshooting, validate India-specific migrated data (offboarding records, change letters, EPF/supplemental leave, immigration documentation), and reduce dependency on external implementation partners

Assist employees with obtaining travel visas for U.S. business travel

Lead India-based coordination for U.S. H-1B and green card (PERM) case administration under the direction of Harness’ U.S. based People Operations team.

Partner with People Business Partners to structure and absorb transactional work appropriately, freeing PBP capacity for higher-value partnering

Represent India's process and staffing needs in the broader global shared-services and Workday transformation

Manage escalations and complex employee issues, exercising judgment on when to involve legal, compliance, or senior leadership

Deliver timely and accurate ticket resolution alongside the global People Operations team. Every team member dedicates a % of their time to resolving tickets and, by doing so, stays current on opportunities and delivers an exceptional employee experience

ABOUT YOU

7+ years of HR/People Operations experience, including at least 2+ years directly managing a team

4+ years of hands-on Workday experience

Demonstrated experience building or scaling a shared-services or HR operations function

Experience working in a global, matrixed environment, with an ability to handle complex problems independently

Comfortable operating as a subject-matter expert and stakeholder into a cross-functional systems implementation project, not just as an end user of HR systems

Excellent communication, coaching, and stakeholder-management skills

Prior experience supporting or overseeing U.S. immigration processes (e.g., H-1B, green card/PERM) preferred

High degree of discretion and judgment handling sensitive personal, immigration-related, and compliance documentation

Excited to build and lead the employee-facing operations function for Harness's India presence, including driving our values internally and externally

Ability to give and receive feedback from stakeholders and cross-functional partners and translate it into process improvements

Highly organized and proactive, able to balance high-volume operational leadership with strategic project contributions

Harness in the news:

Accelerating Our Mission to Bring AI to Everything After Code

Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation

How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal

Harness Research Shows AI Visibility Crisis Fueling Security Nightmare

Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected] . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ( https://consumer.ftc.gov/articles/job-scams) , or you can contact your local law enforcement agency.