Manager, Reserve Card Manager

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Our Reserve Card Managers (RCMs) play a critical role in driving UOB’s credit card business in the premium segment. Our RCMs are skilled in managing the lifestyle and banking needs of our Reserve Card clients. They build deep, meaningful relationships and consistently exceed expectations of their clients.

Job Requirements

Minimum of 2 years’ experience in hospitality, luxury retail or air crew

Able to communicate with confidence

Able to work well under tight timelines and pressure

Basic interest in luxury goods, fashion trends, super cars and fine wines

Basic understanding of payments and credit card rewards

Able to present, promote and sell our card products and related services

Strong prospecting and negotiation skills to meet sales goals

Job Responsibilities

Deliver best-in-class account management to clients, by anticipating requests and resolving issues in an effective and timely manner

Assist with the banking and lifestyle requests of clients; examples include redemption of frequent flyer miles, securing restaurant reservations and making golf bookings

Achieve acquisition targets by bringing in new clients through internal leads and external sources

Attend related dining/fashion events to build rapport with existing portfolio of clients, and to expand network of potential leads

Contribute to overall team results by accomplishing individual sales targets

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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