Manager Revenue Integrity - FT - Days - MHS - Remote Eligible

Location:

Fort Lauderdale, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

The Revenue Integrity Manager provides operational leadership for Revenue Integrity functions, overseeing staff and workflows to ensure accurate, compliant, and timely charge capture, billing readiness, reimbursement optimization, and revenue protection across the health system.

Responsibilities:

Manages and monitors staffing activities including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.Periodically tests samples of departmental charges to evaluate whether staff members are performing correctly, and controls are operating as designed. Works with RCM and departmental staff to provide as-needed retraining as well as regular periodic updates for all charge capture staff.Monitors and provides training, support and troubleshooting to both application teams and end-users to facilitate proper usage and continuous learning. Manages applications projects including workflow analysis, end-user validation, acceptance, go‑live, and maintenance using standard project management methodology. Sets project deadlines and deliverables for specific modules and analysis. Manages the debugging and enhancements processes including the design and upgrades to existing systems in order to ensure up‑to‑date and reliable functionality.Utilizes subject matter expert skills to assist MHS leaders with analyses of billing, coding, and documentation requirements for payer coverage and payment of services affecting their service lines and initiatives.Designs and evaluates the tools and processes used to capture charges in each MHS department. Updates the design of tools to empower departmental staff to accurately post charges efficiently, without rework. Designs and implements controls to empower departmental leaders to ensure staff have captured charges accurately and timely. Ensures Epic charge-related work queues are timely and correctly cleared.Selects opportunities identified by team to implement and improve existing processes using information technology and ensures alignment with strategic initiatives of the organization.Manages the planning of application development and deployment; educates and promotes adherence to the organization's software compliance standards within the team.Strategic focus: based on regulatory and industry updates, MHS strategic initiatives, end-user feedback, and other information, identifies and achieves opportunities to improve charge capture efficiency and accuracy, eliminate missed charges, eliminate billing rework, and improve MHS net revenue.Keeps current, timely reads, and analyzes Medicare, Medicaid, and other technical guidance to determine how they affect Memorial Healthcare System (MHS) capture. Develops, recommends, and implements plans to comply with regulatory updates as approved by the Director of Revenue Integrity and in collaboration with responsible MHS leaders.Develops annual CDM CPT/HCPCS updates and implements as approved by the Director of Revenue Integrity. Includes working with operational departments to identify applicable new or revised codes. Oversees the maintenance of CDM-driven CPT/HCPCS coding requirements. Develops annual CDM Fee Schedule updates and implements as approved by the Director of Revenue Integrity. Updates Price Transparency Standard Charges file in accordance with regulatory requirements.

Competencies:

ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

BachelorsEpic Charge Router Certification (EPIC CHG ROUTER) - EPIC Certification (EPIC), Epic Resolute Billing Certification (EPIC BILLING) - EPIC Certification (EPIC)

Additional Job Information:

Responsibilities

Manages daily functions of the Revenue Integrity Charge Capture and Reconciliation team.

Reviews revenue, utilization, charge master accuracy, and denial trends; identifies opportunities to optimize revenue cycle performance and ensure charging compliance.

Educates clinical departments on charging requirements and revenue integrity best practices; collaborates with analysts, coding, billing, and operational teams to support compliant charge capture processes.

Leads revenue management activities for areas under Revenue Integrity ownership, including charge capture oversight and process improvement initiatives.

Analyzes payer reimbursement updates and provides financial impact assessments and recommendations to leadership.

Oversees new procedure implementation, including CPT code assignment, preference list updates, and clinical department education.

Develops and monitors processes that reduce late charges, support timely billing, and improve revenue cycle outcomes through dashboard and report analysis.

Monitors work queues, identifies root causes of revenue cycle issues, and implements corrective actions, process improvements, training, and ongoing monitoring. Evaluates charge edits, pre-bill edits, National Correct Coding Initiative (NCCI) edits, and Medically Unlikely Edits (MUEs) to ensure compliance and revenue capture accuracy.

Provides training on charge capture workflows, revenue cycle processes, and system enhancements. Develops educational materials, including presentations, tip sheets, and job aids, to support operational effectiveness and staff development.

Qualifications

• •Bachelors in Finance or a related field Required
• •5+ Years of functional/core experience in hospital billing systems/medical billing (specifically EPIC software) Required and

• •5+ Years of experience in a supervisory or leadership capacity Required
• •Epic Charge Router Certification (EPIC CHG ROUTER) - EPIC Certification (EPIC) Preferred or

Epic Resolute Billing Certification (EPIC BILLING) - EPIC Certification (EPIC) Preferred or

Certified Professional Coder-Hospital (CPC) - American Academy of Professional Coders (AAPC) Preferred or

Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) Preferred or

Registered Health Information Technician (RHIT AHIMA) - American Health Information Management Association (AHIMA) Preferred or

Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHIMA) Preferred

Complexity of Work

Expert knowledge of Epic revenue integrity tools, including Charge Records (EAP), Charge Router/Charge Handler, and Revenue Guardian, with the ability to design, implement, and oversee controls that ensure compliant charge capture, revenue protection, and billing accuracy.

Working knowledge of CPT, HCPCS, and ICD-10 coding systems and their application within healthcare billing, reimbursement, and regulatory compliance processes.

Demonstrated critical thinking and analytical skills, with the ability to evaluate complex situations, identify solutions, and make sound business decisions.

Strong verbal and written communication skills, with the ability to effectively convey information and collaborate with diverse stakeholders.

Ability to exercise independent judgment and discretion in managing priorities and addressing operational challenges.

Capable of working autonomously with minimal supervision while maintaining a high level of accountability and performance.

Proven ability to perform effectively in a fast-paced, dynamic environment and respond appropriately to changing priorities and business needs.

Strong problem-solving skills, with the ability to take timely and appropriate action in high-pressure situations.

Working Conditions and