Manager, Sales Operations (Partnerships)

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

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Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

We're looking for a Manager, Sales Operations to join our Partnership team in San Francisco, New York, or Chicago!

This leads the operational function that enables the Partnerships organization to scale. This role owns the processes, systems, data, reporting, and operating cadence that allow Partnerships leadership and relationship managers to focus on partnerships and revenue growth. The Manager leads one direct report, with the opportunity to expand the team as the function grows, and serves as a primary operational partner to Business Development, Sales, Sales Operations, Finance, Marketing, and other cross-functional teams.

ESSENTIAL FUNCTIONS

People Leadership

Lead the operations function and directly manage, coach, and develop one team member; own hiring, onboarding, goal setting, performance management, and future team development as the function scales.

Set clear priorities and workload distribution across the team; hold the team accountable to service levels, quality standards, and deadlines.

Build the team's bench strength through structured training, documentation, and career development plans; maintain current, accessible process documentation (SOPs/runbooks) for core recurring workflows to ensure continuity of operations during absences or turnover; create capacity for the function to scale with the business.

Operations & Process Ownership

Own the end-to-end operating process for partner-referred opportunities, including intake, routing, accurate partner attribution, service-level expectations, pipeline visibility, issue resolution, and performance measurement.

Design, document, and continuously improve the core operating processes of the Business Development team; identify friction points and lead the effort to remove them.

Define and track operational and commercial KPIs, including referral volume, referral-to-opportunity conversion, opportunity-to-close conversion, cycle time, attribution accuracy, data quality, partner response time, and program revenue performance; regularly report insights and recommendations to Sales and Business Development leadership.

Serve as the senior escalation point for internal and external operational issues; resolve cross-functional blockers and set expectations with partners and stakeholders.

Systems, Data & Reporting

Own the BD team's technology stack (Salesforce, PowerBI, Saasquatch, Lessonly/Seismic, and related tools) in partnership with Sales Ops and IT — including requirements definition, workflow and automation design, user adoption, and data hygiene.

Translate business needs into system and reporting requirements; partner with analytics and technical teams to deliver dashboards and reporting that enable decision making.

Champion automation: evaluate where manual work can be eliminated and build the business case for new tooling or investment.

Maintain accuracy of supporting operational tools and access systems — including partner rep territory/coverage mapping and program-related communication channels — ensuring they reflect current program eligibility and team composition.

Business Partnership & Planning

Partner with Sales and Business Development leadership on planning cycles, resource planning and operational readiness for new programs and partnerships.

Lead the implementation of new programs and initiatives across the BD team — including scoping, stakeholder alignment, rollout, enablement, and post-launch measurement.

Own the recurring operating cadence for partner program enrollment and onboarding, including cross-functional eligibility reviews, training assignment and completion tracking, and go-live enablement (system access, communications, territory updates); govern eligibility changes as reps move in or out of adjacent compliance or development programs, including account reassignment protocols.

Coordinate with Compensation and HR partners to ensure new program participants are assigned appropriate compensation plans and that related compensation records are updated accurately and on time.

Plan and execute partner- and customer-facing events (regional partner meetings, industry trade shows and conferences, vendor-hosted events), including venue and attendee coordination, RSVP management, and liaison with external event partners and vendors.

Proactively manage communication and information flow between the BD team and internal and external audiences; ensure leadership has the context needed to make decisions.

Oversee preparation of strategic work product, including executive-level presentations and materials, using Microsoft Office Suite, Google Suite, and other cloud-based software.

Financial & Administrative

Own the departmental budget tracking process, including purchase requisitions, accounts payable submissions and research, payments, and reconciliation; partner with Finance on forecasting and variance.

Own the planning and execution of internal business development events and team offsites.

Manage other special projects and assignments as needed, including work in direct support of the Sales leadership team.

MINIMUM QUALIFICATIONS

Demonstrated ability to lead and develop a team — including setting direction, managing performance, and building capability in others.

Exceptional organizational and program management skills with excellent attention to detail; able to understand, translate, and distill complex details into clear and simple information that enables decision making.

Strong analytical mindset; uses data to diagnose inefficiency, prioritize work, and identify creative solutions geared toward automation.

Proven ability to design and implement process at scale, not just execute within it.

Customer service mindset and/or client management skills with strong communication skills — can readily align one's interpersonal style with the individual needs of internal and external partners, up to and including executive audiences.

Commitment to teamwork; ability to collaborate and manage projects with and through others; ability to influence action without direct authority.

Willingness to adapt when necessary; comfortable with ambiguity and flexible to changing business dynamics and priorities.

EXPERIENCE REQUIREMENTS

5+ years of experience in business development, sales, operations, or customer/client management, including direct support of a leader, team, or complex programs.

2+ years of direct people management experience, or demonstrated equivalent leadership of a team or function.

3+ years of experience supporting clients in the hospitality industry.

Must have Salesforce experience; experience owning or administering Salesforce workflows and reporting strongly preferred.

Must have experience supporting and improving an organization's sales process.

Experience with budget management and vendor or procurement processes preferred.

Experience coordinating cross-functional enablement, training, or compensation-adjacent processes preferred.

EDUCATION REQUIREMENTS

Bachelor degree in business or equivalent additio